OMG. They rented a room for 1.5 years and were very pleasant when I spoke to them. If your deposit should be protected. These did not just include wealthy businessmen renting penthouse apartments, but … I had similar a few years ago when my last tenant left owing rent - I used a letting agent at the time, and as tenant had moved and not given new address, when he happened to bump into the tenant in the street he asked him why he'd not replied to DPS. This involves a landlord having to make a statutory declaration. Cleaning and property damage are the most common reasons landlords make deposit deductions, according to data released by The Deposit Protection Service (DPS). Please check the homepage of By the way is it a washer drier, because if it is, therein lies your problem? If this complete set of data is not provided, the user’s personal profile is considered to be incomplete and must be updated prior to site access being granted. The first round of interviews was conducted with 200 tenants in Is he running a launderette........ "Could I apply for a writ of possession to go for an HCEO route if I have already applied for a warrant of possession County Court Bailiff route? A tenant cannot request the return of their deposit before the tenancy ends. Customer: it was a rented flat in Oxford. Note: If your landlord did not sign for the first mailing, send another copy by regular mail and wait 10 days (3 days for delivery plus the 7 day notice period). A lot of damage beyond tear and wear but I still return almost half of her deposit. We will ask your landlord or agent to respond to the request, and if they agree we will process the payment quickly, usually within 2 working … am I right in thinking the court has to order the DPS to pay funds back to me? You do not need an address, just claim the money back and if tenant does not reply, then the DPS single claim process will allow it to come to you. I'm a tenant I'd like some renting guidance; We're more than just a deposit protection provider, which is why we’re always trying to make things easier for you. My landlord does not respond to communication,does not answer is phone does not repond to messages from an office where i pay rent but i am told i should not leave messages there, the address on the agreement is a derelict building with no post box. This would be covered by resale of Gas and Electric regulation. But as the Deposit Protection Service (DPS) pointed out, these rules did nothing to protect certain groups of tenants who were paying more than £25,000 in annual rent bills. I'm assuming you don't have any one else moving in during that period, then I would charge them for the weeks stay, you can either apportion the week by the monthly amount or you can have a slightly higher rate just for the week, it would be at your discretion. You can't charge the new price for the mattress. Unfortunately this as well as heating full blast during summer is what T's tend to do when they don't have responsibility of the bills. 2-3 washes a day !!! We have had many questions from tenants, landlords and agents – please see our Covid-19 resource page for the latest information. By the way is it a washer drier, because if it is, therein lies your problem? Mydeposits ask you to contact them to get the form. If the tenant doesn't respond, you can start the single claim process for the entire deposit from the DPS. Not everyone's deposit needs to be protected. Example: My kitchen sink has been dripping for the past three weeks. This can … Help! 13-09-2019, 10:06 AM. When I post, I am expressing an opinion - feel free to disagree, I have been wrong before. Are you sure the T is doing this or just hear say? https://www.tenancydepositscheme.com...laration-form/, Will serving a s8 affect my Possession Order, https://www.gov.uk/government/public...-possession-ac, https://www.ofgem.gov.uk/ofgem-publi...updateoct05pdf, If this is your first visit, be sure to Registered address: The DPS, The Pavilions, Bridgwater Road, Bristol, BS13 8AE. If that does not happen, the landlord gets what he has asked for or if it’s a tenant they get the entire deposit. The side of the mattress showing was OK but when I flipped it over it was stained all over. If your landlord doesn't refund the deposit after the seven day notice is over you can: Sue your landlord yourself in Small Claims Court. check out the. If landlord wishes some or all of deposit, repayment requested. The other party or parties will be asked, if they do not agree to the repayment request, whether they consent to use TDS Custodial dispute resolution service. You can use a high street solicitor to witness the signature. If DPS satisfied with single claim, payment is made to landlord within 10 days. You should notify DPS that your former tenant is not responding. Have a look at the DPS website. I've needed to submit a claim via the DPS for the first time for damage. If tenant does not contest the deposit deductions within a certain time, the amount defaults to you. If the tenant doesn't respond, you can start the single claim process for the entire deposit from the DPS. This mattress did have a protector on but not when the tenant left. Who knows how long the backlog ". DPS ask you to use your online account to request the form. TDS will send you a form automatically if your landlord has not responded within 2 weeks of your request to release your deposit. i have a small hmo non licensable due to locality. As a brief summary, tenant gave notice and did not pay last months rent. Check your landlord has protected your deposit if you're not sure. Will I be able to claim for the fee a solicitor will charge to witness the signature? Unfortunately this as well as heating full blast during summer is what T's tend to do when they don't have responsibility of the bills. Unfortunately during the month notice period, one of the tenants was hospitalised with covid. Not sure if your deposit is protected with us? working age, social housing tenants from nine housing associations in the South West of England who rent homes to over 200,000 households. Appreciate some guidance off more experinced landlords, I offer no guarantee that anything I say is correct. If tenant does not contest the deposit deductions within a certain time, the amount defaults to you. Page 7 • Sanctions and reassessments of tenants’ benefits have the potential to destabilise households and have negative consequences not just for the jobseeker, but all members of the household. It had a meter on the washing machine when I bought it but I disconnected it. I have the same situation. explains that you will start court action if they do not respond or pay you back. This page was generated at 00:23 AM. The purpose was to find out how welfare reforms are affecting the work status and day-to-day lives of social housing tenants. Tenant not responding to DPS. The tenant disappears or does not respond. When it’s not life-threatening. They evidently cleaned that away before viewings but had reportedly been very untidy. Customer Service Centre This is our telephone contact centre. You can contact the Customer Service Centre on 0330 303 0033 between 8am and 6.30pm on Working Days. check out the. Wouldn't increasing the rent make more sense. Hi all, I have tenants who gave me 1 month's notice as per the tenancy agreement. Tenant’s Repayment ID means the identifying number issued by The DPS to the Tenant which is unique to the Tenant and Deposit to which it relates and which will be required by the Tenant in order for them to claim repayment of the Deposit; Third Party means a person who has paid a Deposit in respect of a Tenancy to a Landlord on behalf of a Tenant I'm assuming you don't have any one else moving in during that period, then I would charge them for the weeks stay, you can either apportion the week by the monthly amount or you can have a slightly higher rate just for the week, it would be at your discretion. In Scotland, either party has 30 working days to respond to a repayment claim. The Covid-19 pandemic is affecting us all, and the health and security of our customers is our priority. Attach copies of correspondence you have sent to your landlord and any other relevant evidence. Here's some useful resources to help you with your tenancy and more. SW HAILO: Is Welfare Reform Working? I know that the law landlord have to return deposit to tenant with in 21 days. In the event that either party receives, but does not reply to our notification, they are then treated as consenting and the dispute can progress to an adjudicator. Hi all, I have tenants who gave me 1 month's notice as per the tenancy agreement. This page was generated at 00:23 AM. If they dispute things then the ADR system will be triggered. wysiwyg. The wardrobe had been moved and I found this was the bit which had been at the base at the back. This tenant cleared up after themselves in communal spaces but another tenant said she had seen their room with the floor covered in clothes and rubbish and plates and cups with mould on piled on surfaces. To add to this they broke the freezer drawer they had been using a few months ago but I hadn't charged them for replacing that. Now my tenant moved out. I could see the tenant had tried to clean it off and saturated it given the water marks all around the edges. Thanks didn't realise that the single claim process was different to the ADR. This would be covered by resale of Gas and Electric regulation. Hey The T moved out two weeks ago as agreed. This had been purchased from Ikea so I have bought another from there at a cost of £80 and got the damaged collected by the council at a cost of £25 along with a broken clothes airer they left. Tenants told us how sanctions, the immediate suspension of benefit payments, shift the jobseekers focus away When I post, I am expressing an opinion - feel free to disagree, I have been wrong before. Tenant’s Repayment ID means the identifying number issued by The DPS to the Tenant which is unique to the Tenant and Deposit to which it relates and which will be required by the Tenant in order for them to claim repayment of the Deposit; Third Party means a person who has paid a Deposit in respect of a Tenancy to a Landlord on N79 - DPS appear to have dramatically changed their own T&Cs in terms of absent tenants.... about 18 months ago, if the LL applied for the deposit, and the tenant simply did not respond, DPS wrote several times, and if still no response they gave the LL the money... now they insist on LL taking tenant to court, (and we all know how difficult that is if you have no legitimate address) Solution: Unfortunately, your landlord is under no specific legal obligation to make repairs that are not … No response to calls or texts. 13-09-2012, 12:34 PM. Is he running a launderette........ "Could I apply for a writ of possession to go for an HCEO route if I have already applied for a warrant of possession County Court Bailiff route? If no response, landlord to serve notice on tenant giving 14 days. DPS will notify tenant of request. I feel you. I believe that the DPS send you a declaration that a solicitor must sign before they release the funds. I m finding that 1 tenant is doing 2 - 3 washes every day and so obviously is taking advantage of it and also hogging it. Deposit from a Tenant, they pass the money to us for safekeeping. The room was renovated 3 years ago and was immaculate when she moved in as a prior tenant was very clean. I have to babysit my tenant to pay rent. I was able to fix this. They will contact the tenant and if there is no response you will get the deposit back. It doesn't need to be protected if, for example, you're a lodger or a student in halls. Unfortunately during the month notice period, one of the tenants was hospitalised with covid. Anyone know how much they would normally charge? Wouldn't increasing the rent make more sense. Having looked into what I need to do next am I right in thinking the court has to order the DPS to pay funds back to me? The flat was left in a no so nice You will probably only be allowed 5 years, in which case you could only charge 40% of the price three years ago. If you have the contact information for your tenant and they choose not to respond, this is a different situation to an uncontactable tenant. Where’s my deposit? I had seen the room while conducting viewings and noticed quite a few dirty marks on the walls, but no other issues then. Appreciate some guidance off more experinced landlords. Where the other party such as the tenant has disappeared in this case it is still possible for a landlord to make what is called a single party claim. I've only used the single claim process once, and I don't remember being able to claim anything other than the complete deposit (but that was what I was claiming anyway, so I might be misremembering). Guides. Matt Trevett, managing director at The DPS, says: “Lockdown has meant many more people are spending longer at home, including far more extensive remote working, and as a consequence more tenants are seeking larger properties with more space. For example, if your landlord is not providing heat during the winter, this is a fair-housing issue. Even in non-rental service there are TV adverts suggesting replacing after 8 years. Are you sure the T is doing this or just hear say? It’s better than using the courts, but not as good as it should be.