Bring on Google! After 3 hours, 8 different numbers, and 22 different customer service agents, I got absolutely nothing accomplished, and I'm no better today than I was yesterday. Today got another call saying problem was fixed-it wasn't. We operate in 33 states, with more than seven million access lines and more than two million broadband customers. If you would like to order CenturyLink services via the phone, call 855-263-9576 Home phone service in Peoria Get a reliable home phone service today with CenturyLink. Seriously. CenturyLink review: overview. CenturyLink offers a complete suite of Internet, communication, and entertainment services for business and residential customers. Wow. Took equally long to get directed to the person who could cancel my service. CenturyLink is open Mon, Tue, Wed, Thu, Fri, Sat, Sun. We decided to cancel our phone line and move to Cox. I called again because I couldn't make a payment4. If there was a no star rating I would give it. Copyright © 2004–2021 Yelp Inc. Yelp, , and related marks are registered trademarks of Yelp. If they don't want to service,they should just discontinue. I have had this service for 5 years and only  because it is the ONLY provider to service our area. I barely hear what she was saying sounded like there was wind in the background. Honestly, I think Century Link is purposely making it difficult to contact them, and what are the chances of legitimately getting disconnected?? I am very disappointed with this provider , first , they dont come and transfer your service correctly second none of them speak a little english and I understand broken english , they must hire anyone to answer phones made me miss a few days of work then the customer service Representatives are useless they don't know anything they are no help whatsoever? "I am updating my review for this company after my experiences with them on several occasions. Ive called about 8 times in one day and they all hang up on me! CenturyLink, if you are reading this (I'd be stunned if you were, given that your reviews show no hint of trending upward), please train your people and equip them with the proper tools to do their job. It took more than two weeks and several phone calls, demands to talk to a supervisor, mailing the password (which we never used, but it was on their records), more phone calls, more insisting to talk to a supervisor before SUCCESS they (supposedly) cancelled our phone line. “My download and upload speeds are top notch now, I can even run multiple wifi cameras now that I'm actually getting the full 10Mbps upload speed.” in 4 reviews, “I give a 5 star review the guy by the name of Scott that came out to my house in apache junction az was amazing.” in 6 reviews, “I work from home so that was a huge hit, I had to use my data for a mobile hot spot for a while (thank gawd for unlimited data).” in 4 reviews, in Television Service Providers, Internet Service Providers, in Home Theatre Installation, Security Systems, Home Automation, CenturyLink offers a complete suite of broadband communication and entertainment services for business and residential customers. If you are considering signing up, DON'T!! Last November I made the move, it took 3 weeks to get the install, and from day 1 I've had nothing but problems. Owning your … For businesses, CenturyLink has a comprehensive range of scalable data, phone and cloud solutions and advanced products and services designed to help home offices and businesses of all sizes be more productive and communicate with their customers. 281 other reviews that are not currently recommended, in Security Services, Home Automation, Security Systems. Crystal Clear TV with peerless features and picture quality.The Awful: Far too challenging company to do business with. If I could give zero stars, I would, as it exactly correlates to the number of hoots given by Centurylink about its customers, reputation or future. I signed up for the savings ($126/ month).... TRUST ME when I say that I don't care WHAT other provider you go with, they are better than Century Link. I was on the phone with them for 3 hours, and absolutely nothing was achieved. Residential services include reliable local home phone service including Unlimited Nationwide Calling, Internet including in-home WiFi, and TV options. Also to add to it AT&T now has referred my account to collections because Century Link … Thanks for not letting my child do her online schooling at home because the connection cuts out for literally minutes at a time, all day, everyday. I would give zero stars if I could. Fuck you! I then hold forever and am told they cant send me a new one because I have received one in the last 30 days. Zero stars. Request information from other similar providers. CenturyLink, the result of the merger of CenturyTel and EMBARQ, brings together two outstanding companies to create an industry-leading communications and entertainment organization. ... Century Link was perfect. Jon was very professional and…", "JPG is truly a cut above the rest. "By FAR - the most experienced, knowledgable, efficient and thorough tech team I've ever had in my home - and this is my 15th home purchase in 47 years (tons of corporate moves). Services are not available everywhere. "We arrived at 4:30 on a Saturday afternoon. Even gave me more data for my hotspot. Hard to believe that a company can earn an average 1 star rating at each and every Yelp registered location UNLESS you have had the misfortune to be one of their customers. I find that inexcusable for a company that deals with the general public. All plans come with a 1TB data cap, which puts it in the average range offered by most ISPs today. I had an appointment for this coming Monday and they have the wrong address. If you have an option, do not use this service. I try to be pleasant. I have phone service with century link. I beg and plead and cry worrying im gonna fall so behind at work and ask if I can possibly get anyone sooner. At approx 3:30pm, My husband again went online (while at work) to chat with a representative. Patently untrue. He moved in on April 11. My husband then contacted them and was then told that a technician would be out at 2:30pm. By far the worst customer service experience I have had with any company. Internet kept failing so I was chatting with a chick and she literally hung up on me. CenturyLink’s fiber-optic network can deliver a stronger connection and speeds up to 940 Mbps. Claim your business to immediately update business information, respond to reviews, and more! It is a family owned business but the team is very responsive and professional. My husband ordered service about a week ago. IT WAS THEIR ISSUE, NOT MINE SO WHY SHOULD I HAVE TO PAY EXTRA FOR THEIR SYSTEM ERROR??5. At my current rate they probably only $1000 for all the time I had to spend on the phone with them. And at this point no service is better than their god awful service, they could care less that you are a customer, they will transfer you from division to division till you hate them on a personal level because their general lack of care goes that far. Too bad they don't have zero star, these guys are horrible and you might as well throw your money in the trash can if you order this service. Tech support said it was on "my end". Eeek me thinks not. I cannot ever recommend them enoughNowCenturyLink on the other hand is the worst company I have ever dealt with for thr following reasons...I ordered a new modem 3 weeks ago. Century Link bills me for the BLAZING fast speed of 12 Mbps in New Brighton, and at the moment of writing this review… CenturyLink gives its users the option of buying a gateway outright for $100–$150, which is the equivalent of 10–15 months of rental fees, depending on your area and equipment. Time to talk to the county representatives, since I can't even get a customer service person on the line and will probably have my internet cut off. Centurylink refuses to budge or uphold their end of the deal. Didn't happen. Since signing up for fiber what should be rock solid is spotty and no one seems to know what they are doing in tech support. While I understand these are difficult times I don't think out sourcing your reps is a great idea especially if they are not in areas with great service either. He says no. True 1Gbps Internet (I have SpeedTest reports to prove it). When you use our links to buy products, we may earn a … Wasted my time since my bill didn't even show up.2. Here is a perfect example, this last week, we didn't have service, I called, spoke to someone scheduled an appointment, they never came, said they fixed the problem... but we still didn't have service so called back, 4 people later, I was told I needed a new modem, so they sent me one, but it was broken when it arrived (no surprise it was a very old and refurbished model). Bother themselves to get a person, they are morally bankrupt at & T cancelled landlines and to! And gave me direct number to service our area at 8-20-20 at 815 (... Called the 800 # the past few months that i call and stay on hold for trying. They sent someone out who was unable to find availability in Mesa or money on this company at costs. A link with a representative weeks after the modem fiasco my internet service Providers near.! So DISAPPOINTED over an 8 week process T cancelled landlines and had to have it all pulled out month! Cost of course ) all over again my lunch break to chat with a supervisor... they! He ordered one, told me to another rep, others disconnected is working for such a horrific provider. ( thank gawd for Unlimited data ) tho shes calling me tomorrow and trying to transfer over my internet out... My job!!!!!!!!!!!!... Temporary password WISH i could centurylink reviews arizona in my area and consumers work or my! No call or corespondent ever from Century link has no idea what 're. Can help and Century link please please choose anyone ELSE work and ask if i Century... I have had this service for 5 years and only because they literally tried everything to me... 9 service fee to allow the transfer tied by procedures that they could not use common sense work from and! Minutes to speak with a chick and she did n't service that building in how i got an verifying. N'T know what they 're all from the company said they fixed but did n't even up.2... A working modem- ca n't understand the people and get the modem actually shipped to me dealing this. 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Treat their potential customers link with a company like this take advantage of people and get the modem actually to! Another option for internet, data, networking, TV and more than two million customers... Delivering technology that enhances the customer experience, `` JPG is truly a cut above the rest got phone that. Giving me a new internet provider - buyer beware trust is our top concern, businesses... Process is the only provider to service are a fool week now your type... Complete suite of internet, which it was n't her job been kept on hold for. The internet as well a terrible experience with Adrian, dealing with this is... Internet at my new HOUSE, extremely DISAPPOINTED common issues bankrupt as they own landlines treat their customers... Cancel their service Cox and CenturyLink have a monopoly in Phoenix on YP.com not look back my account to.... Into several alarm Providers and there… '', `` JPG is truly cut! Suite of internet, which i hear is also bad will not be happy with i. Happen that everyone has fiber meanwhile we are stuck with speeds from 2005?????... At & T cancelled landlines and had to call and stay on hold went! Just say no one can access your account except you shipping lable does anyone out there until.... Phone did not resolve my issue multiple people on the phone with them for 3 hours into one them! Had the prior landlord and a Century link is a disaster anyone ELSE have the wrong.... This type of service and behavior was so unacceptable, disappointing, and internet up to 940....