This is not the kind of service that we pride ourse... lves. Get the best reviews, product advice, news and more! Understandably, we are unable to refund money we don’t have and are bound by the terms and conditions that are given to us by the airline. This credit is fully flexible and can be used for any travel service we sell, including accommodation, flights and holiday packages. Everything was looked after for me and took away the worry and stress of booking things. I need the money and it is a lot of money to have sitting in a credit voucher for 18 months, when I can be paying my mortgage, school fees, bills and general weekly expenses. It is something that you have to facilitate yourself as Jetstar are providing you with the credit voucher directly. What is not understandable is his the company initially offered a refund with hefty cancellation fees (in writing) but when we ask to do this 5 days later they have decided it is no longer possible and we can only have a travel credit. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links. Most people are familiar with top OTAs like Expedia, Orbitz, and Priceline. We understand this is frustrating, however please understand we are trying to manage our way through this crisis and like other travel businesses, Travel Online is following ACCC Guidelines in offering flexible travel credits where bookings would normally be non-cancellable and non-refundable. Online travel agent On the Beach is a fly-and-flop holiday specialist that offers impressively good-value holidays. We sell hundreds of holiday packages each week co-ordinating flights, transfers, tours and helping you choose the right hotel for your needs. Staff are rude and not helpful and toy get different information depending on who you talk too. Not once! My husband and I needed a break once the borders opened for Qlders in QLD and we booked a trip from the Gold Coast to Hamilton Island in September 2020 staying at the beautiful Beach Club with flights and transfers included. They act as a middleman between airlines and consumers, though their prices can often be cheaper than booking direct. Choosing one of the best online travel agencies is important stuff. We advised over the phone we had done this for you. When you want to know you've picked a good hotel, Priceline has you covered, Reward scheme: Yes | Price Guarantee: Yes | Customer support: Online chat, phone. When the time comes to travel overseas again this company has lost our business. I had a holiday to Hayman Island booked. Just watch out for the fact you can’t bundle in car rental deals. Our management team has reviewed your booking and individual circumstances to see what is possible. 294 Reviews . Jetstar has advised us that only someone with our flight details and booking details would have been able to obtain the credit vouchers on our behalf. All checking in to Padma Resort Legian on 27/03/2020. However, combining the set is still a worthwhile deal with discounts offered for the more you bundle together. Why TPI; About. Online travel agencies are companies that sell you flights, online. When my husband phoned early March, he was told full money had already been paid to Padma so no changes were possible. Future customers will look at it this way. *Savings based on all package bookings with Flight + Hotel made from January 1, 2019 to December 31, 2019 as compared to the price of the same components booked separately. Thank you for your feedback. This is standard industry practice. Book online or find your nearest Helloworld Travel agency today. Booking International Travel They stated that the terms of Fiji Airways didn't provide for a refund in this scenario, even though their quote from Fiji Airways stated that they would provide a refund if required to by law. ... We're also finding at the moment, that with limited places that people can travel and the sudden rush of border openings, availability at a lot of hotels and resorts is becoming very limited - even if you were to try and book direct. Although most do, unfortunately not every hotel provides us with live room availability. We are also adhering to the published ATAS Guidelines https://www.atas.com.au/covid19-update Due to the Coronavirus we couldn’t go. Who knows if I will be able to use it and when? The travel agent responded to our online enquiry with two flight options and detailed information on three resorts, along with pricing for each package. If you're looking to rent a villa or apartment, Hotwire is a great place to look, Reward scheme: No | Price Guarantee: Yes | Customer support: Online chat, phone. Best Secret Deals: Hotwire. Shocking to say the least!! At this time, we were also trying to deal with announcements being made by the Bali government (as well as all overseas governments) and stay across the cancellation policies of all our suppliers, which were also changing very rapidly as their governments and businesses made decisions on how to handle this unprecedented situation. All flight bookings are bound by the terms and conditions of the airlines, something we have no control over. We have no hesitation in recommending this travel agent as they are truly considerate and professional. This organization is not BBB accredited. AirGorilla helps you find accommodations and rent GPS units with your rental car, so you can find your way around. Let our member reviews & recommendations help you make your choice. We have taken our business elsewhere.Today is Saturday at 0850 & still have heard nothing from this company, glad it wasn't urgent, glad I took my business elsewhere, We apologise for the delay in receiving a response. Hey there, future Rockstar! Having watched what the Australian consumer watchdog is doing with Qantas ensuring that a refund is an option, you would think that this company would follow suit but unfortunately...Read more. On the 29th of October at 10.26am you spoke to our consultant Lisa in regards to extending your credit until the 1st of September 2021. Why should they keep my money?? I have my refund. We had a wonderful vacation on Hamilton Island and all sailed smoothly that week. Should there be any updates to the Fiji Airways policy we will be in touch with you to let you know your options. We also looked at how easy it was to find Contact Us pages, price guarantee information, and any kind of special deals section. As is standard industry practice, when we issue flights with an airline, we have to pay them immediately. As I'm sure you can understand, the staff who monitor our reviews are not the same staff who have access to all our accounts and financials. Thank you for your feedback. We've picked the five top-rated online travel sites out there, with each offering a good service that makes them stand out for a variety of different reasons. Other travel agents are giving refunds. I will pay for that service. I would describe the agent's manner as obtuse, borderline rude. Although most do, unfortunately not every hotel provides us with live room availability. That's the perfect peace of mind when you're booking online, and you can't be sure of what you're getting without user reviews backing hotel statements up. I had upgraded some features of this flight seperately- Jetstar promptly refunded the upgrades directly to us exactly 3wk later. Please check your emails for correspondence from her regarding your refund. We also considered how easily bundle deals could be arranged and how extensive they were and any potential discounts tied to them. List companies that have a Trustpilot account but we have no records of them asking their customers for reviews. Looking to book your next holiday or weekend away with a travel agent you can trust? I was worried because so many have simply lost all their payments, but travel online were great. Some companies, like Priceline, pick hotels and flights for you, to get you to your destination for the lowest price. Why haven't I received it? Can you please provide your TOCS reference number so that we can locate your booking in the system and give you an update? The airline has refunded your airfares way ahead of schedule which is great news! Best Travel Agencies in Geelong Expert recommended Top 3 Travel Agencies in Geelong, VIC. 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