Is there a way to force the Apple TV 4K to send Dolby Vision? Luckily, there's an easy way to fix this. It really adds to the experience and may reduce your eye fatigue. Thanks for the feedback, I couldnt find any info about the difference between the ports as you have highlighted do you have any further information about this or links where I could find more info? Implemented 120Hz lightsyncing support for 1080p and 1440p content, Fixed HDR-detection issue for Shield Pro and Chromecast with Google TV, Fixed an issue wheretheHue sync box wouldnt reconnect when switching between Hue Bridges, Fixed an issue where the Hue sync box would not detect some Entertainment areas, Changes to an Entertainment area now show up directly in the Hue Sync mobile app, Reworked the communication between the Hue sync box and the Hue Bridge to better support future features, Fixed an issue where CEC Power State Detection would not work in certain setups, Modified USB Power State Detection timing for Sony TVs, Improved compatibility with several routers (e.g. Who knows? The Hue Sync app is a relatively new product and like most new tech comes with its own host of problems. I personally think that how the app stores data during updates cause the Hue Sync app connection problems. I am loving mine with the gradient strip as well. All postings and use of the content on this site are subject to the. This lets users connect monitors, TVs, gaming systems, and streaming devices to a central hub. Instead, try to connect the system to the primary WiFi router or change the WiFi channel within the router's admin console. Either way, make sure that the Philips Hue Sync Box is the main hub for your HDMI devices, and youll be all set. Both of these issues can be fixed with these quick tips and tricks. It may be that the users are not familiar with how to use it, or some hardware and software problems. Or experience the music that you are listening to transports you to a different universe? I will list some issues to see if you have had them. Any help appreciated.Seems to drop the connection every twenty minutes or so. By connecting to the Philips Hue Sync mobile app, so you can adjust the mode, brightness, and intensity of the light sync to create an atmosphere for your entertainment experience. In the case of WiFi, make sure that the signal reaching them is Good to Excellent to avoid problems in connection. Troubleshooting Ecobee Server Communication Issues. So you can reinstall your previous version and uninstall your current version easily. All rights reserved. Check Internet Connection Stability for Your PC/Mac, Issues Keeping the Hue Sync Box Connected. Some users reported that the app would lose connectivity as often as once every hour. You also can change the Wi-Fi channel from the routers admin console if it doesnt work by connecting them directly. You can check the apps data files. This folder will have sub-folders for each application. Just looked at the Gradient and i'm sold on that. But despite how solid the system is, you might run into some connection issues while using the system, whether its on the app or the physical box connected to your TV. Does the Sync Box come ON when the TV is powered on?" I will tell you some methods to fix it. 1 Home Entertainment Tech Resource. Can Philips Hue Control Other Bulbs or Normal Lights. Hue Sync release notes www.philips-hue.com LG OLED G1 65" EVO | Hue Play gradient lightstrip | Sony STR-DN1080 (5.2.2 Atmos) | Onkyo SKSHT588 speakers | Panasonic DP-UB820 | Apple TV 4K 2021 | NVIDIA Shield Pro 2020 | PS5 | NAS Synology DS218play | Hyperoptic 1Gb fibre broadband cecemf Active Member Oct 31, 2021 #532 ShinyWarHorse said: Connectivity Issue with Hue Bridge and Hue Sync. Dont use the AP, just connect your Hue Sync Box to the WiFi router directly to see if it works. Description. Some of our partners may process your data as a part of their legitimate business interest without asking for consent. It requires an HDMI input and Smart TVs dont output the video signal. Equally both the new app and the Hue Sync Box have some connectivity issues to wrangle. This is a key point even though many of Philips Hues devices use ZigBee and not WiFI, the Hue Sync Box itself actually uses Wi-Fi to speak to your Hue Bridge (via your internet router, that is). Delete Appdata files, it will be repopulated. There is a power socket on the back, an HDMI output, a microUSB port, and four HDMI inputs. Few companies will be willing to gamble on new products, especially for technical products, which means that many unpredictable problems will occur. Got it as a gift in December, and have been using it ever since. You can find some HueSync folders in your User\AppData folder (within both Roaming and Local subfolders) and delete them. Similar to the first connection issue with the app, connecting the box to an unstable internet will cause a variety of connection problems. Smart TVs, laptops and iPads, and smartphones are all devices that can usually manage with a connection that occasionally blinks out. The easiest solution for this is to make sure that both the hub and app are getting proper internet speed. Press and hold the power button on the Hue sync box. All Rights Reserved. I'm on the fence about the Sync Box and am looking to be convinced by some owners. APs are often best used for devices that dont need a 100% steady internet connection. So, whats causing users to report connection issue after connection issue? If the AP is the reason that causes the connection issues, so how to fix it? . Yes, but it only recognizes when it is HDR. To start the conversation again, simply Philips Hue Verified account @tweethue. You also need to install the new Sync app on your PC or Mac. There are reports of the Hue Sync Box losing signal from the HDMI ports or losing connection to the Hue hub when its not used as the primary HDMI hub for your devices. Enter the password for your Wi-Fi network when prompted. The last step is to install the new Sync app on your Mac or PC. An example of data being processed may be a unique identifier stored in a cookie. They release a new version constantly, you can seehere. It shows how bright the bulb can get at 2700 K (White bulbs) or 4000 K (White ambiance or White and color ambiance bulbs). September 24, 2021 Firmware version 1.8.1, November 26, 2019 Software version: 1.2.2 (first public software update). New technology and new devices will always have some problems for many users. If it persists, you have two options to consider: If youve downgraded to an older version that used to work back in the day but it doesnt seem to work anymore, the problem is most likely caused by corruption in the cache or the temporary files associated with your device. Click the Library shortcut that appears. AVForums.com is owned and operated by M2N Limited, tvOS 13, Aug 16, 2020 11:27 AM in response to ShYnNoK. This is more likely to happen if you connect the box too far from the WiFi router or through an access point. Delete inside the file in the HueSync app folder (Dont delete huesync folder, just delete the contents of this folder). This one is a smart system with lights that reacts to whatever youre playing, whether its a movie, a game, or just music! Roku sends signal to tv thru the Sync Box no problem, but the Hue Sync app shows no signal detected, thus no light effects. Apple may provide or recommend responses as a possible solution based on the information I think almost everyone will like to watch movies, listen to music and play games. I've also tried to reset my apple tv, reset my Hue Sync Box, change internet set up, update my TV firmware and no success. Press the button on the Hue Bridge. One thing you need to know about the Hue Sync Box is that its issues are quite easier to fix than the app. If you need additional help setting up your Hue sync box, browse our FAQ or get in touch with Philips Hue Support. Here I will give some suggestions if you will have some glitches. To solve the problem, consider removing and reinstalling the same version again. With each update, new release notes are published so that you can keep track. Not sure if this is something that clashed with the HDMI CEC settings on the TV itself. If you have not created one, you can do so in the Hue app. Aug 20, 2020 9:53 PM in response to i_rina. Then you can easily uninstall the latest version and install one of the older versions, and see if that helps. Turn off Dolby vision when using sync box works. However for some users, they dont understand the charm in a practical moving watching experience. A brief guide with some of the most common connection errors that you can come across while using the Hue Sync App or physical box. If your app has been giving you trouble and rolling back updates doesnt seem to change anything, or youre tired of constantly reinstalling the Hue software, you can check to see if its not the apps data that is causing the problem. Continue holding the BIND and EJECT buttons for 10-15 seconds. You must want to solve this problem to enjoy it. Seems like after the last box update nothing is working it's been a while now. Using any number of random HDMI cables I had laying around, I am now only getting 1920x1080 on the Neo, which obviously looks terrible with everything stretched. If you havent done that yet, first install your Hue Bridge. Learn more about brightness. Especially smart apps that need to maintain a near constant connection with several devices at once. If your Hue Sync hue has been updated, your bridge would disconnect for a moment and reconnects again, it would happen to you several times a day. But you can rollback the version if you dont want to wait. I turned off the HDMI inactive for 20 min setting and this stopped it. Its really that easy. Simply delete this folder and the app should repair itself. 5. With the Hue sync box, you can experience surround lighting where your smarts lights flash, dance, and change color to match the action on the TV screen. Create an account to follow your favorite communities and start taking part in conversations. If the apps data files get messed up, the app can start having performance issues. Sync your on-screen TV content. Aug 21, 2020 5:09 PM in response to i_rina. If managing two apps and your devices sounds like a little much, the Hue Sync Box handles this light show for you and allows you to connect all of your HDMI devices to a central hub. Reddit and its partners use cookies and similar technologies to provide you with a better experience. all my movies 4k Hdr atmos are running through shield tv into Denon avr, ps4 into Denon, using the hdmi out 2 into sync box, nothing from sync box to tv. Create an Entertainment area in the original Hue app to sync up to 10 color-capable Philips Hue lights with the content on your TV . You also can turn off the 5ghz network to see if it works. It works like this: First you need to have Hue lighting and a Hue bridge setup in your home. TV signal drops until I reopen the Hue Sync app. Dolby Vision not working - From apple tv to philips hue sync to LG TV UH7700, User profile for user: Your TV connects to the output with a short HDMI cable included in the box. I have listed six methods for your issues. You can install this app on your device. All this fix does is force the Philips Hue app to repopulate its own data files. It might struggle to sync the Hue lights if your Mac or PC has a weak WiFi signal. The Hue Bridge doesnt offer Wi-Fi by itself, but it naturally does connect to your router (via Ethernet). Rollback the version of the Hue Sync App. Seems to drop the connection every twenty minutes or so. ), Do Lutron Caseta Switches Work With Philips Hue Bulbs? Dolby vision wont work correctly on my 2016 LG Oled C6. Theres another problem that has to do with how you set up your Hue Sync Box. For the connection issues, there will be many solutions, one method works for you but may not work for others. With our lights, sensors and switches, you can make your house the brightest home on the block . With the app installed on your device, Hue can then use whatever content you have playing to create an immersive lighting experience. Users report issues with how the Hue Sync box connects to Wi-Fi and HDMI. These are the main things under this set up: *Dolby Vision Enhanced Compability turned on (Hue Box)? I plugged the Hue Sync Box into the second HDMI out on my AV receiver. provided; every potential issue may involve several factors not detailed in the conversations I am using a DisplayPort to HDMI cable. Hue Bridge required, not included. Wait 30 seconds. For that reason, you should always make sure that the WiFi signal reaching the system is strong. I mostly stuck to movies when I just had the play bars and a normal strip, but with the gradient strip I use it for TV more often too now. The Hue Sync Box doesnt support the less-congested 5 GHz Wi-Fi band, however, meaning that if connecting directly to the router doesnt help, you might need to explore changing the Wi-Fi channel (from within your routers admin console) instead. 9. So, it would seem I'm the only one having this issue. As a result, its helpful to keep the old installer files on your computer such as in a specific folder called Hue Sync Apps. 7. Apple TV 4K only sends the standard 4K, in setup 4K dolby vision isnt an option. Hook up the ones you won't use the lights with to the TV and the rest to the sync box and you'll be set. First, download the Hue Sync app for your iPhone, iPad, or Android device. Ver ms detalles. Open the new finder window, then click Go. 5. To connect your lighting system to the app, youll need to have the lights and the Hue Bridge installed in your house. Just a case of waiting for some offers with Black Friday looming. The Hue Sync app is a way for Philips Hue smart lighting users to get a little more out of their systems. You can use them together or separately. Find the Hue Sync app folder and delete the data inside of that nested folder. 4. However, the Hue Sync Box really needs that reliable connection. Yes, it correctly recognizes HDR and Dolby Vision, * Lights syncing? Lets check them out: If youre using the Hue Sync app on your computer, whether its PC or Mac, itll communicate with the Hue Bridge directly through your house internet network, which can be through Wifi or an ethernet cable: In other words, the app doesnt require ZigBee to connect as other Philips devices do. If youve never heard of the Philips Hue Sync, let me give you a brief introduction. Europe's busiest forums, with independent news and expert reviews, for TVs, Home Cinema, Hi-Fi, Movies, Gaming, Tech and more. Press and hold the option key to reveal a Library folder. Apple TV 4K, Over the last few months, users have reported that when Philips pushes new updates for either their Hue bridge or the Hue Sync app, their app will start disconnecting randomly from their bridge. Am I really this stupid I plug all my stuff into the box and all I get is 'no signal detected'. ask a new question. The Hue Sync app has connection issues that seem to revolve around how the app stores data during updates. Both the new app and the new physical device have some issues that users are currently working out. Make sure Bluetooth is enabled on your mobile device. My xbox and cabke box are connected but when i turn it on i get the weak no signal message. Obviously the lights won't sync because the hue sync is not connected. If your Sync Box is connected to a third device then connects to your monitor or TV, then your Hue Sync Box may be lost connection or signal. Since the Hue Sync system is relatively new, Philips keeps putting out new updates to the software for various reasons. Connectivity Issues With the New Hue Sync Products, One Final Check: Ensure Your PC/Mac Has A Good Internet Connection, Trouble Keeping the Hue Sync Box Connected, https://www.youtube.com/watch?v=MGPAEPVd0Y0&t=92s, Philips Hue HDMI Sync box (https://www.youtube.com/watch?v=MGPAEPVd0Y0&t=92s), Having A Dedicated Wi-Fi Network For Your Smart Home Tech. Starting to hate the sync box. I've got the Philips hue sync box and had an issue with 'not receiving a signal' with my Firestick. Tristan owns close to a dozen Amazon Echo devices, way too many Philips Hue bulbs and lightstrips, a boat-load of Ring Cameras and Doorbells and a bunch of other smart home devices too (from Reolink, Google Nest, GLEDOPTO and others). Use the Hue Sync mobile app and the Philips Hue Play HDMI Sync Box to get lights that dance, flash, dim, and brighten with the content on your TV screen. I have also gone through some research and come to some conclusions. So you should consider a couple of things like your WiFi connection. It may not display this or other websites correctly. Thick walls in old houses can also make getting a WiFi signal impossible in one corner of your home. *When a bulb displays "Up to" a certain number of lumens in its specifications, it displays the maximum lumen output of the bulb. For some problems, it is difficult for you to find solutions online. Heres What To Do, Wyze Cam Has Blurry Video Recordings: Why This Happens, Wyze Cam Is Beeping Or Chirping: How To Fix This. Similar to the previous one, this one is also easy to solve. Looks so much better and tidier. Apps are complicated pieces of software. The lights will only work when the content is 4k HD or HDR. But the moment that it turns the settings to Dolby Vision, the Hue Lights Sync stops syncing. (Brightness Comparison), Philips Hue Motion Sensor Light Information (Green, Red, and Orange), 6 Ways to Fix Eufy Doorbell SYNC Button Not Working, Philips Hue Smart Plug: Everything You Need To Know. But you will still have some connection issues. It shows how bright the bulb can get at 2700 K (White bulbs) or 4000 K (White ambiance or White and color ambiance bulbs). Open up "Settings" on your iOS device. So it's the sync box that's got the problem, not the wifi. Vodafone TG3442DE), Now allows for HDR10+ content when the Hue sync boxs HDMI cable is on the second output of an AV receiver, Further increased the reliability of communication to the Hue Bridge, Improved the Hue sync boxs ability to detect black bars on screen, enhancing generated light scripts, Introduced native support for Harmony remotes, Introduced a Wi-Fi status screen in the Hue Sync mobile app, Changed the default Hue sync box name to Sync Box, Changed the LED indicators behavior while lights are dimmed, In cases of multiple Wi-Fi access points, the Hue sync box will now connect to the strongest access point, Added support for the Play gradient lightstrip, Added support for Dolby Vision and HDR10+ content, Added support for voice control with Amazon Alexa, the Google Assistant, and Siri Shortcuts, Added support for infrared (IR) remote controls, Updated Hue Bridge discovery for certain networks, Improved light experience for multiple lights around the TV screen, Improved light experience for Music mode for music playing on low volume, Improved compatibility with several routers (e.g. Use the Hue Sync mobile app to set your sync box to come on automatically or even switch input modes when it detects that your connected HDMI device powers on. Equipped with four HDMI inputs, this unit reads the signal from connected HDMI devices like gaming consoles, set-top boxes, or Blu-ray players, syn Thanks and good question. The Hue Sync Box comes with 4 HDMI ports that allow you to directly connect all media devices, such as: Both systems are pretty solid and offer a decent level of plug n play intuitiveness. omissions and conduct of any third parties in connection with or related to your use of the site. However, with one or two of the latest updates, a lot of users started encountering connectivity issues despite not having any problems before. I was pretty disappointed with the play bars but now I've got the gradient strip I love it . Sonos Arc / Hue Sync Box / Apple TV4K / Samsung Q7DR and Dolby Atmos I have my devices connected as follows: Apple TV> Hue Sync (port 4)> Samsung TV (HDMI port 1 with Input Signal plus turned . All you need to do here is make sure that your Hue Sync Box either connects directly into your TV or into your Audio/Video receiver that then connects into your TV. Some users report problems with how the Hue Sync box connects to HDMI and Wi-Fi. Apple TV 4K: No Dolby Vision If Connecter to Denon AVR. Ive fixed it. From both Apple TV to Hue Sync and Hue Sync to TV *Dolby Vision Formats available on Apple TV Video Format settings: 1080p (all frequencies), Dolby Vision 4k (30hz, 25hz, 24hz) 2- Connecting directly to TV without using Hue Sync Box. Even if the connection dropped (and I'm not convinced, because everything else is fine), it . The Philips Hue . I like that smart home technology makes it easier than ever to get news and weather updates, secure your home, turn lights on and off and also have a disco with multi-colored smart bulbs! The app will immediately begin searching for a Hue sync box. It's pretty simple to set uphere's how. Hue Sync app shows no signal detected I have a Roku HDMI to input #1 of the Sync Box, and the HDMI out to the TV. However, if you ever come across one, make sure that you follow this guide to diagnose and solve the problem with ease! If you have used theHue Sync App, you may have some common issues with it. (6 Safety Tips). I thought only ports 2 and 4 were confirmed as having the greater bandwidth? Could it be that the Dolby Vision frequencies need to be >30Hz, which are not supported by your LG TV? Yes but lights won't sync, *Connected to port 2 or 4 on phillips Hue? Connect the Hue sync box to power and your TV. This is a pretty glaring problem. Simply connect the Hue Sync Box directly to your Wi-Fi router, and leave the AP for lower-priority devices or devices that can take the less stable connection. I don't seem to have Dolby Atmos though in Netflix? The Hue Sync Box is meant to be a hub for HDMI devices and, as some users are reporting, it really needs to be one. This will show you a folder full of data for all of your apps. New Updates Causes Connection Errors or Timeouts, Solution: Reinstall Previous Working Version, Solution: Remove the Cache Stored on the App, 1. Keep on reading to know more about these issues and how to fix them: First, lets start with the common problems you might encounter with the Hue Sync App. can only use Firestick if I plug it in when needed as it appears as always on so can't change to other input. However for some users, they don't understand the charm in a practical moving watching experience. The Lifespan of Smart Plugs: Do They Have an Expiration Date? Many technology companies like Philips often release new updates for their hardware or software. POWER ON AUTOMATICALLY. No, * Image on the television? Ive got the video signal detected turned on as well because the Apple TV switching frame rate/dynamic range had a tendency to stop the sync. Here's more details on how to do that - https://help.elgato.com/hc/en-us/articles/360027956512-Turn-off-HDCP-to-use-PlayStation-4-or-PlayStation-4-Pro-with-Elgato-Game-Capture-4K60-Pro----------Original description:I've been having issues with video signal cutting out through the Philips Hue Sync Box for a long time now. He has therefore loved seeing smart homes hit the mainstream. I've tried to contact Apple Support with no sucess, also Dolby Vision doesn't have a customer support for this. And the Hue Sync App allows your PC/Mac to control and sync your hue product. By switching between HDMI devices and turn the sync on or off, you can get the atmosphere setting just right for your at-home dance party, gaming tournament, or cinema night. Not only that, but itll also walk you through the steps needed to resolve and fix them easily. How do you connect the Hue Sync Box directly into the router, since there is no ethernet port? The Hue Sync Box appears to have a trickier set of problems. Everything switching and working as it should, and the box is syncing instantaneously soon as I click start on the app. You also can seek help from theirTwitter. You are using an out of date browser. Downgrade Back to Previous Hue Sync App Version. To view the purposes they believe they have legitimate interest for, or to object to this data processing use the vendor list link below. See all the updates weve made to the Hue sync box to improve the surround lighting experience.