Verification can help ensure real people write reviews about real companies. Much better of you used dhl not ups. I love the quality of the bag and how fast arrived to me, its a bit small as no many things fit, but pretty bag and color-Thank you-. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. JACQUEMUS Welcome to the sun-dappled world of Provenal designer JACQUEMUS, which is brimming with natural fabrics, figure-framing cuts and earthy hues. My experience was amazing! Thank you for the fast delivery. Buy Jacquemus bags and get Free Shipping & Returns in USA. At the age of 19, in 2009, he started his own brand after his mother's death and named it . Because of this I wouldnt order again.. I ordered my correct size, received my package and received my refund from the first order all in 1 weeks time! When it was delivered I wasnt home. It looked absolutely beautiful on the site. I ordered the Grand Bambino bag. Jacquemus customer services told me they have to wait for a UPS investigation which closed as "delivered" despite them admitting they had no proof of it being delivered, so Jacquemus won't help. Jacquemus Jacquemus is a French brand created by self-taught designer, Simon Porte Jacquemus. Verification can help ensure real people write reviews about real companies. When it was delivered I wasnt home. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Wonderful treatment,fast shipping,easy tracking and very careful packaging.From my experience I have no objection,I would definitely buy again.They won a spanish client. 2023 Trustpilot, Inc. All rights reserved. I love my bag! With the pandemic, more and more people are shopping, entertaining, and simply being home has created a unique live chat job position that is well suited for interpersonal savvy applicants with . Call now to get direct help from coinbase customer support executives. The quality of the print is not acceptable for a t-shirt that retails for 170.Also, the size of the print should be larger on the larger sizes, otherwise it ends up looking way smaller than the Small and Medium sizes.Unfortunately I will return it. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Do you need help? Verification can help ensure real people write reviews about real companies. It was my first time buying at JacquemusIncredible product,expensive,yes,but the quality is worth it. Jacquemus In addition, the fact of sending us a little booklet I find it super cool. They had 150 employees at the beginning of 2022 and now have more than 500. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Outstanding Customer Service! 2023 Trustpilot A/S. Privacy Policy. The delivery was made very quickly and arrived in very good condition. I love the quality of the bag and how fast arrived to me, its a bit small as no many things fit, but pretty bag and color-Thank you-. Reddit and its partners use cookies and similar technologies to provide you with a better experience. For spring 2022, he played with the shapes of scuba gear, cutting and winding unitards and. I know Jacquemus has had issue with delivering orders in a timely fashion in the past, but this was not my experience at all. Privacy Policy I cannot track my order and furthermore they delay it more than it should alwayss. Simon Porte Jacquemus's proportions are intentionally abnormalone part ruched, another cutaway. Overall it was great! Companies can ask for reviews via automatic invitations. Quality is great! Quality is great! I love JACQUEMUS! Anyone can write a Trustpilot review. It was left on my porch in the pouring rain for two days. De la navigation simple sur le website, a la qualite du produit en passant par un service client impecableNothing to say but thank you and cheers! It was it left to sit in the pouring rain. All rights reserved. I love my bag! We use dedicated people and clever technology to safeguard our platform. The order arrived on time and every item came very well packed. So thank you Jacquemus!!! Hope i could get an answer as soon as possible. Everything was amazing. The bag is okay but a bit dusty and dirty. I cannot track my order and furthermore they delay it more than it should alwayss. Buy collage-effect dresses and separates online now at NET-A-PORTER. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Really poor ordering from France to the UK. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. It was it left to sit in the pouring rain. 2023 Trustpilot A/S. When it was delivered I wasnt home. Everything was amazing. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Extremely bad - I ordered some things online and never received confirmation email - I had ti call them 5days (5-business-days) later just to get the information that my shipment is being prepared 3 days after that my order was cancelled and rest assured that id you are trying ti shop anything that is discounted you will not receive it cause they dont have it, the discount is inly to make the brand feel better I guess I will never, ever shop anything from this brand. The pants were the perfect color, fit well and well made! If you are not getting responses or your item hasnt shipped after a long period of time, call them. Fabulous Quality and Design! Location: Remote live chat job, work online anyw in the world (United States preferred). It will consist of art and design, itt will have Shop the latest collection of JACQUEMUS clothing and accessories at FWRD with free 2-3 day shipping and returns, 30 day price match guarantee. I live in London and need to send back my order but your instructions dont say that a proforma invoice should be attached to the outside of the box. Incredible quality, lots of compliments. I'm now down several hundred pounds with no order because they use a courier that leaves parcels in unsafe places. This is a strict requirement by international couriers like DHL and this extra step is taking me time, as I dont have a printer at home. For more information, please see our Bought it for my daughters 30th birthday. Companies can ask for reviews via automatic invitations. Im a big time jacquemus fan and have been for years. The return process was perfect and easy! + Medical, dental and vision benefits; EAP & Health and Wellness programs including a personal trainer dedicated to Sutherland. The return process was perfect and easy! So thank you Jacquemus!!! I received mine within 2 days of ordering and I live in Canada! Here are 8 tips for writing great reviews. All rights reserved. It goes against our guidelines to offer incentives for reviews. They implanted new logistics and all so the problem must come from that. I ordered the wrong size and had to return the item. The quality of Le Grand Bambino bag is amazing. Will definitely order again! Thank you note, stickers, and the dust bag were a welcome surprise! Full-time - Part-time - Temporary -Contract. Fabulous Quality and Design! They ask you to attach the invoices but forget to tell you that for it to be returned fees need to be paid prior so it can be returned. But it didnt have any dimensions or photos with a model holding it in order for us to understand its size. Its disappointing what a mess this company has become, not a good look. The quality of Le Grand Bambino bag is amazing. I ordered the Nike collection and had no news for 4 weeks but since they said they had delays I did not worry. Thank you very much for the complete set for the purchase and special thanks for the gift in the form of sticker packs. Will definitely order again! Got this a gift for my wife, she fell in love with it! Incredible quality, lots of compliments. I love my bag! Two weeks went by and I never even received a tracking email. Help us Improve. Companies can ask for reviews via automatic invitations. They where very helpful great experience with them. The pants were the perfect color, fit well and well made! On the other hand the packaging experience, delivery and quality of the handbag was 10/10.If they work on their customer service a little bit more, I'm sure they will become a 5 star company. Sizing is great, the quality is superb and I will certainly reorder from the website. I love the quality of the bag and how fast arrived to me, its a bit small as no many things fit, but pretty bag and color-Thank you-. I would have expected more for that money. I would like to say this was my first time buying from Jacquemus and I am blown away with the experience. The packaging, payment, etc. He can take a holiday, like my boss goes five times a year wherever and if there is a problem while he is away I have to make it right, and not blame him. The Purse is quite nice but it was shipped in a cotton bag in a Carton. Free shipping on full-price orders over $100 USD and other orders over $300 USD. Will definitely order again! I talked to them on WhatsApp and they answered immediately and said it was still processing but got me a coupon of 100 euros. Easy to arrange refunds etc. Jacquemus for Women SS23 Collection | SSENSE SALE ONLY Gil Rodriguez Gimaguas Girlfriend Collective Giuseppe Zanotti Givenchy Golden Goose Goldsign Goldwin GR10K Gramicci Grape Grlfrnd Gucci Guess Jeans U.S.A. Guidi Haider Ackermann Haight HALFBOY Han Kjobenhavn Hannah Jewett Harlot Hands Harris Wharf London Hatton Labs HAY Helenamanzano The attention of detail with my order was exceptional. By the time I got home it wasnt there. Everything was amazing. 2023 Trustpilot, Inc. All rights reserved. Jacquemus customer service . Continuez, vous etes parfait.Tres belle journee. Also the condition of the leather was really bad. I ended up ordering from FarFetch and the bag will arrive Tuesday. We also ensure all reviews are published without moderation. Incredible quality, lots of compliments. Love the quality & style of the hat & quick delivery! From the package to the product. The return process was perfect and easy! For more information, please refer to our customer care page. I would prefer of having the option to select a cheaper option and wouldnt mind waiting a bit longer to get it. It comes with a sturdy box, safe for international shipping, the clothes is kept in a dust-bag with a collection sticker gift. I love that it was delivered to me super fast! The delivery was made very quickly and arrived in very good condition. I am still waiting for the product and I have not received any email when they will send to me . To find out more, please visit our Privacy Policy. You can also place your order with our team on the phone. Thank you Jacquemus for delivering a beautiful product and a beautiful ordering experience. Here are 8 tips for writing great reviews. Got this a gift for my wife, she fell in love with it! | Read 21-40 Reviews out of 698 Find out how we combat fake reviews. The order arrived on time and every item came very well packed. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. . I was sent the wrong hat and my emails were ignored until I raised a dispute through PayPalSo yeah not a satisfied customerOnce PayPal became involved my issue was resolved quickly but not untilthen. Bright primary and pastel colors and inventive geometric cuts feature in the label's signature asymmetric crop tops, oversized trousers and overcoats, colorblocked knits, and futuristically shaped dresses. I am very happy with my purchase! Due to this poor customer service, I will not be making any future purchases from this company and will recommend my friends to do the same. Our native-speaking Customer Care team is available 24/7 to support you. + Paid training & PTO. It was left on my porch in the pouring rain for two days. Call Us. The bag is okay but a bit dusty and dirty. Find out how we combat fake reviews. Because of this I wouldnt order again.. Fabulous Quality and Design! Pretty things in your Shop Jacquemus is great!!! The item was shipped very quickly to the Netherlands . Please email us at customercare@mytheresa.com - 10 Hour availability per week. When I tried to find the support form it appeared, that your site doesn't work properly. 1,501 people have already reviewed JACQUEMUS. However its your companys work to control the production quality of the bags and check the item precisely when some claimed the refund and repackaging it to other customers. I love your collections every year. They sent my address wrong to UPS, told me it was my fault! Thank you very much.I especially loved the packaging- as always :). Customer Care; Track an Order; Create a Return; FAQs . Find out how we combat fake reviews. They basically lied and said that they tried to call me to let me know the bag was out of stock but I didn't answer. Everytime Ive ordered something, it has arrived very quickly despite being told of high demand. The packaging, payment, etc. We will get back to you within 24 hours. Two days later I received my tracking and got my packages. Our exceptional customer service team is here to help you through every step of the order process, and beyond, to make sure you start every day dressed to conquer. I was very disappointed with my purchase. Training hours:8 hour shift btw 8am -6pm in your local time zone, no PTO allowed. Quality is great! Pretty things in your Shop Jacquemus is great!!! This is unacceptable. Shoulder-baring dresses, strappy sandals and accessories are designed to whisk you off to the south of France. Im now down several hundred pounds with no order because they use a courier that leaves parcels in unsafe places. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Recently I looked at the cap (artichoke) I find it very original with the reference of the bucket hat. The quality of Le Grand Bambino bag is amazing. I ordered the wrong size and had to return the item. Very happy with what I ordered, the packaging was cute, love the stickers and little thank you card, also the fact that not only do bags get dust bags, but clothing pieces do as well! I ordered my correct size, received my package and received my refund from the first order all in 1 weeks time! I do not recommend ordering anything from their site, idk what happened but it is a mess. The material is great, the fit is great, so pretty. When I found the box it was soaked and so was the inner bag the pocketbook was sent it. 2023 Trustpilot, Inc. All rights reserved. I downloaded Skype and paid $4 for 400 minutes to make an out of the country call(I live in the U.S.) . It has a red undertone, it looks like its been discolored by the sun. We also ensure all reviews are published without moderation. Customer Service Representative REMOTE (US) SERVICE DELIVERY WORK AT HOME (US) FULL TIME SupportNinja is a new kind of BPO. With my coupon I ordered jeans and they were send in two days, received three days later. Thank you very much.I especially loved the packaging- as always :). Shop online the latest SS23 collection of Jacquemus for Women on SSENSE and find the perfect bags for you among a great selection. I love my bag! They are so dope and very light so dont pull on the ear lobes. The return process was perfect and easy! Received the order but the box looks like its thrown somewhere. Jacquemus Shop now Gente Roma, a place to be, a place to get inspired #genteroma slide 6 to 7 of 5 Free shipping only for logged in customers for orders over $ 600 Shipments within 24/48 working hours from receiving the order confirmation Free return only for online orders Within 14 days of receiving your order with our DHL courier Secure payments Here are 8 tips for writing great reviews. Here's the number, +33 1 42 99 61 70 I had to download Skype to make the call and paid $4 for 400 minutes. Date of experience: January 24, 2023. Thank you! Thank you very much for the complete set for the purchase and special thanks for the gift in the form of sticker packs. Love the quality & style of the hat & quick delivery! Find out how we combat fake reviews. Product shipped out in a timely manner and arrived well packaged. The PRODUCT IS AMAZING! And I was expecting to recieve it in a nice jaqcuemus box except for the dust bag for 800 Im expecting to receive it in a fancy packaging. was ok but the delivery with UPS was HORRIBLE. The packaging, payment, etc. Create an account to follow your favorite communities and start taking part in conversations. But obviously they have some customer service issues at the moment. Very clear navigation and easy check out experience. From the package to the product. Anyone can write a Trustpilot review. Therefore it looks old or used. I will never ever buy anything from them again. It was it left to sit in the pouring rain. Here are 8 tips for writing great reviews. I cannot track my order and furthermore they delay it more than it should alwayss. Beautiful experience! We also ensure all reviews are published without moderation. I am very happy with my purchase! I know its a very long time.Im so happy with my purchase thru the original website.Best of luck for all the workers in this lovely brand.Thaaaaaank yooooou!Regrets,Shaikha From Qatar. A real shame because you spend a lot of money on this premium brand. 6 more replies. To help us resolve this quickly for you, please provide us with the following photos as attachments: photos of the item received the product tag the size tag Description. You are very welcome to get in touch for size and styling advice or with any further questions on your order. I am still waiting for the product and I have not received any email when they will send to me . I think they assume people wont call and they will just keep your money. Find out how we combat fake reviews. To find out more and learn how to opt out, please visit our Does polene has a us number (really asking :) I know they are more low cost that him but still)? The quality of Le Grand Bambino bag is amazing. Jacquemus. I am still waiting for the product and I have not received any email when they will send to me . I love JACQUEMUS! Shop the best in modern womenswear with the most recent collection from Jacquemus.