After seat selection there is no obvious button to press to advance the the payment stage - the 'shopping trolley' disappears. Sell tickets directly from your Ticketek Account. No contact available anywhere.No responses from support requests, just an "we are trying hard, thanks for your patience.Meanwhile, we are going to miss the event!Its time to stop using Covid as an excuse for complete lack of service or care. I tried calling, emailing before the show, had I had a response we would have made the show. Breakdown A copy of the call out note froma nationalbreakdown recovery service. A copy of a notice from the examination body, school, college, university confirming the change of date. You are unable to Attend your Booking due to any of the reasons below and have provided the evidence requested below. Unfortunately I cancelled the credit card I used so AMEX isn't wanting to help either :(, New comments cannot be posted and votes cannot be cast. Tixel is a safe ticket marketplace to trade tickets from Ticketek. Paying Party Any organisation or body who has a legal liability to pay compensation for the failure of the service, against whom You have a right of refund. If the event is cancelled or rescheduled, Ticketek Marketplace will refund you the amo Absolutely appealing customer service!!!!! No way to recover tickets. Ticketek Marketplace - Buy and Sell Tickets Buy guaranteed tickets for sold out events at a fair price. I couldn't return to where I was, no progress, the booking system repeated itself, etc. means a requirement to move address imposed on. Confirmation of failure or disruption of the public transport. Send them an inquiry many times and they are not answering! Fire A report from the fire service and/or police. I bought tickets through ticketek marketplace when directed through the ticketek website (as only single seats left for a netball game through the main website). An incident number or report from the Police or relevant traffic authority. Confirmation that the document cannot be replaced in time for the Booking. Where the examination is being provided by a commercial business (not by an educational board). Specific reasons where refunds will not be provided: We do not refund for non-Attendance of a Booking directly or indirectly associated with: Definitions I am 77 years old and tried for 2 hours to buy some tickets to Mary Poppins for grandchildren. All Theatres and productions and sporting events should seek alternative partners. Doctors note or Medical Certificate confirming: means unexpected disruption or failure of the public transport network which. Please also read the General Conditions of Refund. Doctor A qualified medical practitioner registered and licensed with a recognised professional body. Are Refundable tickets available through Ticketek Marketplace? No contact, no reply, nothing.You have stolen money from thousands of people who need it. I bought tickets to and event halfway through last year, tried to call them on a number of occasions and tried to email them, i unable to get in contact with anyone they have set up their phone lines and email systems that way intensionally. What will a Marketplace ticket look like? Well after visiting a Melbourne Ticketek office & calling the phone number twice for a lengthy time, I finally got a lady by the name of Sandie who was really helpful in that I needed to change my concert tickets over to wheelchair companion tickets due to having an operation on my foot only last month & now not able to weight bare for any length of time on this foot. Fans will be treated to an array of tracks off his latest album "=" plus hits from across his career. A doctor cannot be You or a member of Your family. We/Us/Our We are the Booking agent with whom You made the Booking. If there is a financial failure of any Transport provider. If the event is cancelled or rescheduled, Ticketek Marketplace will refund you the amount you paid for your ticket (excluding delivery). I have been trying to get hold of ticketek to request a simple date change for about 2 months now! Change My Location
Like I legitimately want to spend time with a sick relative and they want me to upload a doctors note proving she has cancer? Tickets were fully refundable so asked for refund as we couldnt see the match on 15th due to quarantine. Why is the price displayed on my ticket different to what I paid? Armed Forces Naval Service, Marines, Army or Air Force. Ticketek Marketplace - Buy and Sell Tickets Buy guaranteed tickets for sold out events at a fair price. Conditions that are unpredictable and the event is more than two months in the future. Their garbage outline needs us to be examined physically to be considered for refund, in the midst of a pandemic. I have been linked to your site from Ticketek.co.nz. This is not an insurance policy. https://help.ticketek.com.au/hc/en-us/articles/360039831534-Frequently-Asked-Questions-Refundable-Tickets. Voluntary relocation or where you are changing employer for a new role. I paid the additional cost in checkout for refundable tickets. The refund period is from Thursday 14 October 2021 to Friday 12 November 2021. To read more about Covid-19 please visit our dedicated page here. My mate's dad got covid (positive RAT) and so him and his household opted not to come up to Brisbane that weekend. Worst website and app I have ever used!!! If the purpose or reason for which You booked Your flight in order to Attend has altered or been cancelled. I have now been trying for a refund for 6 months. I would start with Consumer Affairs Victoriahttps://www.consumer.vic.gov.au/Their website is easy to navigate and unlike Ticketek they actually have trained staff who will contact you back. Ive been trying to call them about some issues I had with the ticketing and I cant get through to a customer service representative on the phone, and then I see this has happened to so many people, how can they get away with this? Thesereasons for refund are considered on an entirely discretionary basis and are not to be taken as a guarantee of refund. An incident number or report from the Police or relevant traffic authority. A doctor cannot be You or a member of Your family. If you exceed the ticket limit, Ticketek may at its discretion cancel any or all of your ticket orders and tickets without notice. means an unforeseen circumstance completely outside. It's the result of a monopoly. I received an error message after purchasing tickets. No contact available anywhere.No responses from support requests, just an "we are trying hard, thanks for your patience. Their customer service to follow up and right the problems is poor. Stick to Ticketmaster. What to do?? Just fake a doctors note, cant imagine they review them too carefully. I want an refund, yet there is no way I can get it. means cancellation or significant delay of flight(s) which, Breakdown A copy of the call out note from, means weather where a Government Agency has issued warnings not to travel which entirely prevents. I have repeatedly submitted requests for a refund (including relevant evidentiary documentation) but just receive an outdated automated response citing covid as the reason for slow processing. Communicable Disease means any disease capable of being transmitted from an infected person or species to a susceptible host, either directly or indirectly, that has caused quarantines or restriction of movement of people. Thanks a million Sandie for your wonderful help & tickets are now sorted enabling us to still attend the concert. Requesting a Refund. Please note the name of the Ticketek account must match the name on the refund request for your refund to be approved. Pleased to meet you, won't you guess my name? ProductReview.com.au has affiliate partnerships. chevron_left, Availability & type of seating will vary & is set by the venue. IfYouwere aware of the disruption prior to the date of theBookingand did not make reasonable suitable alternative travel arrangements. means an unforeseen circumstance completely outside. The office was just as bad as the ticket fees would have you believe. They haven't responded to my emails! We discuss whether its cheaper to book your trip yourself or through a travel agent, and go through some money-saving tips for during the planning stage. I have now been trying for a refund for 6 months. Make a report to ACCC. I paid for tickets to The Mousetrap at the Theatre Royal in Sydney and they were not delivered via email or post. Wemay refund where You are unable to Attend Your Booking because of one of the following reasons associated with Covid-19: We dont refund where Youare worried about catching Covid-19 or where Your travel plans are affected by Covid-19 restrictions. You cannot Attend your Booking due to any of the reasons below and have provided the evidence requested below. Adverse weather with no Government Agency warnings not to travel. Automatic Refunds So sorry. They gave me specific number to call to move tickets. Allow me to pay for tickets and eventually send mobile tickets that can't be accessed. i spent 2 hours online and still didn't manage to secure tickets. Ed's 2023 tour will see him performing at our most iconic stadiums in Wellington, Auckland, Brisbane, Sydney, Melbourne, Adelaide, and Perth. We/Us/Our We are the Booking agent with whom You made the Booking. Press question mark to learn the rest of the keyboard shortcuts. I appled for a refund in Aug 2021, and they responded a month later saying it's done but I never got it. is cancelled, postponed or cannot be fulfilled by the. What a suprise there is NO CONTACT NUMBER other than a computer generated message that gives you nothing. etc.WHERE IS THE ACCOUNTABILITY? I know this should be normal good service, not worth commenting on, but I was so relieved and wanted to balance out some of the other comments. Where You are the business owner or registered Director, or a member of Your family is. In event of a Refund Application the English language version shall be the basis of settlement. Seven tries before I finally got my second choice of seats. Ticketek - Refundable Refundable Tickets Terms We provide refunds if You are unable to Attend your Booking due to any of the reasons below and have provided the evidence requested below. It's about $1500 and I have no idea what to do next. Doors Open: 5:00pm
How did this happen? Might be worth looking into? What can I do if my tickets are lost, damaged or stolen? No way to recover tickets. Find out how we combat fake reviews. Frontier Touring, Special Guests: Maisie Peters and Budjerah. Ticketek wastes YOUR TIME like it doesn't matter. A copy of the travel warning from the Government Agency. They need a better system and more staff it seems. Website doesn't work.
Their contact phone number is a recorded message repeating the same excuse that redirects you to the website. No, Ticketek Marketplace doesn't own the tickets so is unable to offer refunds or exchanges. Sell tickets directly from your Ticketek Account. A copy of the notice of failure or disruption of the public transport. New comments cannot be posted and votes cannot be cast. Can I use a Ticketek gift card or voucher? Adverse weather with no Government Agency warnings not to travel. Thesereasons for refund are considered on an entirely discretionary basis and are not to be taken as a guarantee of refund. To apply for a Refund simply click on the link in the Refundable Tickets section of your booking confirmation email, or click here and insert your OrderID found within the Refundable Tickets section of your booking confirmation email. There is no phone number, only an email which does not get answered. They will do anything to hide from you. For a detailed FAQ on these measures visit edsheeran.com or frontiertouring.com/edsheeran. I recognise the terms of service were available, but nobody reads those. What is the Ticketek Marketplace Terms and Conditions for? A Refundable Booking is an optional extension to Our standard Terms & Conditions of sale and trade, and it provides a refund for certain defined circumstances outlined in this document. Sell tickets directly from your Ticketek Account. Their phone doesnt answerThey have not responded to emailsThey have not responded to multiple email forms. Can I purchase multiple orders in one transaction? Ticketek will only provide a refund or exchange a ticket if an event is cancelled, rescheduled or significantly relocated by the Seller (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law (including the Australian Consumer Law). Clunky unhelpful booking site for Mary Poppins Melbourne. Your business model is pathetic and now you have lost thousands of customers.I will never recommend Ticketek I will never use your service ever again.. I had to reschedule something from past weekend, yay floods with Ticketmaster and everything was an online request system. Everybody else looks like a paedo. It makes you sign up, there are poor instructions, it is not user friendly,it timed me out when I had selected and paid for the tickets. means cancellation or significant delay of flight(s) which. What a disgrace!! Honestly you have the same level of risk buying the tickets last minute from a random on gumtree. If enough people do it they'll be investigated. What gives? Any temporary relocation for work must be for a period of at least 3 months. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. These were purchased 23 Jun and 26 Jun 2021The show was rescheduled, with emails landing on dates very different from the original. The Ticketek phone line disconnects so cannot speak to someone directly to solve issue. So thanks very much! They do but its retarded. Like. Youmade an unsuccessful request for annual leave for the date of theBooking. Years ago I did a few days temping at Tiketek. Reddit and its partners use cookies and similar technologies to provide you with a better experience. It says that they are open between 9 am and 4 pm but then ends the calls despite it being 12:10 pm! More Info. Attendance at business meetings and business travel. Please also read the General Conditions of Refund. Are Refundable tickets available through Ticketek Marketplace? The term "refundable" has a commonly understood interpretation and I would seriously question whether Ticketek's definition, and enforcement, fits within that. How will I receive my tickets? Is it cheaper to book online or through a travel agent? This is not an insurance policy. I tried to buy tickets to Jim Jeffries, afterpay processed the payment, but the tickets from ticketek didn't. Emergency Services Police, Fire and Rescue Service or other Emergency Services. An email from the Booking agent confirming they are unable to replace/re-issue the tickets. To resell an Ticketek ticket, simply login to your account and select which tickets you wish to list for sale. Now I would have to take it to NCAT to remediation to get a refund, which likely costs the same as the tickets To read more about Covid-19 please visit our dedicated page here. In event of a Refund Application the English language version shall be the basis of settlement. Specific reasons where refunds will not be provided: We do not refund for non-Attendance of a Booking directly or indirectly associated with: The following words or phrases have the meaning shown below wherever they appear in bold in this document. So I bought tickets to a few events recently (yeah yeah yeahs, sigur ros) and paid the extra $15 for refundable tickets because, and now this might sound crazy, I wanted the option of being able to refund them. If the purpose or reason for which You booked Your flight in order to Attend has altered or been cancelled. I replied and asked for a direct line or email address to speak to management/no reply since. Share. Have spent over 3 hours trying to book tickets, then tried to contact my phone/email.Wish I'd NEVER received the gift vouchers. Provider the company or organisation that is responsible for the running of the booking Armed Forces Naval Service, Marines, Army or Air Force. Considering just forging one at this point but Im just baffled why I paid extra for refundable tickets when changed me mind isnt even an option. Buy guaranteed tickets for sold out events at a fair price.
Ticketek Australia you're a pathetic poor excuse for a company. Can't get through via phone, specifically says on their correspondence that a refund will be processed in due course so don't contact them. etc. A police report or crime number to confirm the theft(Self-declaration not accepted). Safe, Fast and Verified Fire A report from the fire service and/or police. if it exceeds 18 months from the date originally booked to the conclusion of the transacted event. Safe, Fast and Verified If you've forgotten your account details, never fear we also . They stole my money too. Where You are the business owner or registered Director, or a member of Your family is. Immediate household persons living together at the same permanent address. If there was a Zero Id use thatDO NOT USE Ticketek Marketplace thinking they are reputable & honourable brand They take your money months before the event and then hold onto it until you complain to consumer affairs or mediaAppalling and illegal to not meet their 10d refund policy. IMPORTANT Any translation of this document from English is for assistance and information only. Anyone has experience getting refunds from them or have advice on what I should do here? Their system is a joke, you cannot call anyone except an automated machine and even after lodging two tickets I have had no response. I have also msg Ticketek via Facebook and they directed me back to Ticketek Marketplace. There is no phone number, only an email which does not get answered. I've bumped the ticket by responding as recently as January 2023. The ticket fiasco for the Ed Sheeran Melbourne 2nd March 2023 show was a disaster of epic proportions. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. means an Illness or accidental Injury to a person in the Booking or an Immediate Relative. The website for Ticketek sends you to a website called "refundable" but then they tell you (too late ofcourse) that they can't help you and to go to Ticketek.So you go to Ticketek, then they take ages to do anything, only to forward your request to the theatre directly by which time it is past the time of the show and you can no longer get a refund. A police report confirming details of the theft. If Your Booking is cancelled or postponed by the organiser, You should contact Our standard Customer Service team directly via our Help Centre; see Your Booking confirmation or our website Help Centre for contact details. Any change to your work schedule (other than the specific situations listed under Work Relocation or Emergency Services Recall sections of these terms). Ticket Refund Policy means the Cricket Australia Refund Policy for the relevant Match (as amended or updated by Cricket Australia from time to time, a copy is available at . They have shown no human interaction or intent to refund the tickets I could not refund when I attempted to before the shows.I NEVER received my one (1) ticket for 21 April 2022 (originally for 28 Oct 2021), nor did I get a refund or any other information on what happened to my purchased ticket for that night. Ive forgotten my password/My password has expired. Emergency Services Police, Fire and Rescue Service or other Emergency Services. IfYoudid not make reasonable alternative arrangements to Attend theBooking. If there is a financial failure of any Transport provider. to then often have to go to their desk at the venue to follow up the issues. Unfortunately spending time with a sick relative does not appear to be one of the reasons they list for a refund, though you might be able to stretch one of the other reasons. Through Fair Trading they claimed they refunded the money to an account that was closed the year before. Appalling service. Why even have the option of refundable tickets for an extra charge if I cant refund them? You can do anything you want if you're the only game in town. This is going to be one of those "if i can give zero stars I would" type of reviews.Their system is incredibly stupid.I have been going through the queue time and time again, repeating the process because it lets me in, but then it doesnt show the map to chose tickets. Doctors note or Medical Certificate confirming: means a physical or mental health condition that, Where you cannot provide evidence that the person was within Your, means unexpected disruption or failure of the public bus, train, tram or ferry network which is not foreseeable before the date of the. I bought three (3) tickets to Aunty Donna's Sydney Enmore Theatre show. Still waiting for my refund 6 months. The fact that nobody at Ticketek seems to care about this issue and that I have been repeatedly ignored is actually more distressing than the $265 that I am out of pocketTrustpilot should give the option of assigning zero stars for companies like Ticketek. Budjerah: 6:00 6:30pm
(This can normally be obtained from the transport companys website). Any reason for refund must not have reasonably foreseeable at the time, Maximum refund value per person will not exceed the total value of their share of the. If could give a minus 10 score I would. How they don't answer their emails again and fair trading have finished as they have "agreed to refund me". actual or perceived: wildfires, volcano eruption, tsunami, earthquake; war, hostilities, civil commotion; imprisonment, repatriation, deportation; poisonous biological materials, radioactivity; Cyber Incident or Cyber Act; state property seizure; where exposed to any sanction, prohibition or restriction under United Nations resolutions or the trade or economic sanctions, laws or regulations of the European Union, United Kingdom or United States of America. Privacy (data erasure request) I cant go now, and when trying to chase a refund you literally have to choose from a bunch of pre approved refund appropriate situations and provide evidence. Meanwhile, we are going to miss the event!Its time to stop using Covid as an excuse for complete lack of service or care. It's criminal and needs serious investigation. Ticketek is selling for the following venues only. Zero stars, uselessly run, waste of a time company. I was certainly given the runaround by others who I had dealt with. Hands down. Where You have not been physically examined by a Doctor prior to the date of the Booking. ?Dodgy Dodgy company, someone in what ever department should be cracking down on these dodgy companies. DO NOT USE Ticketek Marketplace thinking they are reputable & honourable brand They take your money months before the event and then hold onto it until you complain to consumer affairs or media Appalling and illegal to not meet their 10d refund policy Date of experience: October 06, 2022 Useful1 Share Advertisement LO LouShaBow 1 review AU means weather where a Government Agency has issued warnings not to travel which mean. The total for the three tickets was made in two purchases of $135.20 and $70.40, 195.60 in total. To apply for a Refund simply click on the link in your booking confirmation email, or click here. Ed's 2023 tour will see him performing at our most iconic stadiums in Wellington, Auckland, Brisbane, Sydney, Melbourne, Adelaide, and Perth. Where you cannot provide evidence that the person affected is within the Group due to Attend the Booking. A copy of the travel warning from the Government Agency. Any evidence requested by our Customer Experience Team to verify the emergency circumstances. What the hell is that? Why is your site permanently unavailable. General disclaimer: All third party trademarks, images and copyrights on this page are used for the purpose of comparative advertising, criticism or review. Anyone can write a Trustpilot review. Buy guaranteed tickets for sold out events at a fair price. Abhorrently bad process for handling refunds and rescheduling due to illness. I've purchased a ticket and my event is tonight! All aspects of this document are subject to Australian law and the jurisdiction of the Australian courts. Ticketek takes the issue of scalping seriously. I find the app difficult to navigate. But the thing is, they didn't. . Cannot add tickets to wallet. The other two (2) tickets (also requested for a refund online) were emailed to me on the 23rd of April 2022 and not refunded. 2023 Trustpilot, Inc. All rights reserved. I have contacted your Customer Service team but have not received a response. The call centre shut the phone to the customer's face.. Ed Sheeran: 8:15 10:30pm, New South Wales / Australian Capital Territory, Read the Terms & Conditions for this event. >|DprR5}F'+#&'GM.VMn750gtge%iaMX1o-|iSfjS,r2)HTu2ujrzn ZvP`i}F``empr]pq}pC#MKM/n]:gx6O;2=3;M;>#S3I Instead I was sent the PDF email after the show.