Nope, the T&C bar is gone. they should be able to sort it out. Buying Stuff We Dont Need The TouchArcade Show #550, TouchArcade Game of the Week: Stuffo the Puzzle Bot, The X-Men Take the Spotlight as Marvel Snap Visits Days of Future Past, SwitchArcade Round-Up: Reviews Featuring PowerWash Simulator Midgar DLC, Plus the Latest Releases and Sales, Action-Packed Shoot Em Up AirAttack 2 Updated for the First Time in 6 Years, Now Optimized for Modern Devices, Dead by Daylight Mobile Announces a Sadako Rising Collab Event for its Relaunch on March 15th, Kimono Cats Is Out Now on Apple Arcade Alongside a Few Notable Updates to Existing Games, Minecraft Update 1.20 Is Officially the Trails and Tales Update, Coming Later This Year. Privacy Policy. If you've already taken this step, check your email for updates.". Placed an iPhone 13 order, selected the 24 months with trade-in, however it shows 30 months after everything. This includes the time it takes to ship the device(s) to you and activate your service. This process took much longer because they have to "reinstate the promotion" in order for me to receive the discount that I should have gotten in the first place. Pick up your online order at a Verizon store FAQs Have a phone you love? Get up to $500 when you. With Verizon Business Digital Voice, your phone system can play custom hold music to entertain callers while they wait. My guess is because I hadn't bought or upgraded a phone with Verizon for many years, but that's just a guess. 99/mo for 600 GB storage after. If you ordered online it would have given particulars in a few emails as to just when and what you were going to get and when. I have a message on my Verizon account saying I have until October 13 to verify my order. Called, held for 50 min, spoke to an agent. Re: Fios order on hold, moving very soon. She called back a few hours later and we stayed on the phone another 3 hours to complete a new order. Remember my username. Have a phone you love? The most common reason is that the customers credit card information needs to be verified. - Back up the original sizes of your photos and videos (with no . After I click the link in the email Verizon sent me, it shows T&C not required for this account, called Verizon again and told me I should be fine, now my order is not moving anywhere. You are using an out of date browser. They want to verify your identity. Thank you! I figured Id get screwed out of the promotion if it got canceled. Verizon lost its Network Superiority and now in 3rd Year of Below Industry Growth, going from 1st to 3rd in mobile customer gains, after bungling its 5G rollout. 4. Have a phone you love? Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 3/31/23. You will receive a confirmation email when processing is complete and your . I have been purchasing my iPhones from Apple. The only thing we could think of is that I hadn't bought a phone through Verizon for many years (probably at least 10). Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 3/31/23. Received an error message that I needed to speak to someone. He said, "ok, that should do it" NO, it didn't work. Plus, get iPhone 13, on us. Get up to $500 when you. Verizon Cloud Login is used to access Verizon cloud storage. Stores . I placed my order back on 6/7, everything was showing as going fine with my order but I just received (within the last hour) an email "Your Order is on Hold": Dear Valued Customer, Your order is scheduled to be processed. Eventually it would not even let me get through to the payment screen, I was met with "Max Order Read Attempt Reached". The whole process shouldnt take more than a few minutes. You can also contact customer service for assistance. I've put in my payment info, accepted terms and conditions, and created My Verizon account successfully. Appreciate the quick replies. If youre porting your number over from another carrier, this can add an additional week or so to the process. If you need help with your Verizon order, there are a few things you can do. So instead of taking up even more space on this board, with what happened Sunday, Monday, Tuesday, and yet again today, let me just say that VERIZON HAS A PROBLEM AND ABSOLUTELY NO ONE SEEMS TO BE ABLE TO CORRECT IT. In order to pay your Verizon bill using your Verizon e-gift card, you can call 1-800-876-4141 and enter the number 4438. . Place your order online or on the app for pickup. I ordered my yesterday, 9/12 iPhone 6 Gold 64gb around 2:55 am, received confirmation at 3:01 am. I have zero trust in Verizon at this point. From here, youll be able to see if your order has shipped, is in progress, or if there are any issues with it. Just got my shipment confirmation for my order! For a better experience, please enable JavaScript in your browser before proceeding. Thank you for being a Verizon customer! Press question mark to learn the rest of the keyboard shortcuts. Another possibility is that were experiencing high demand for the product or service youve ordered and we need time to catch up with production. What is the best way to take action? Hold messages can help you communicate better with customers. Go to the Pending account changes page in My Verizon to remove or cancel an order. And guess what?!! Correct answers are available for this post. I tried contacting support via live chat and they told me to wait 24 hours but I'm not sure if he understood what I was asking. You can also set up customizable announcements to inform callers of promotions . You must be signed in to access this part of the community. My concern wasn't tracking the package, but rather what I need to do on my end for my order/payment to be processed. Web instructions say to check email, but there is no email.I'll call them tomorrow since this was an online order. Fraud dept phone number is: 888-483-7200, option 3, then option 1. In most cases, an order is placed on hold because the seller needs more information from the buyer. Edited to say: I see now that the attempted order and $110 charge to my Amex yesterday is still pending along with my charge today. It generally takes around 2-3 weeks for Verizon to process an order. I have the same problem and actually, I feel really embarrassed to say that I have spent over 14 HOURS on the phone (on hold or speaking with a Verizon rep). When you call this number, you will first be prompted to enter your 10-digit mobile phone number. Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You may be wondering what you need to do to get your order moving again. And in the process, they mess up the order the second or third time in some cases. Ways to pick up Locker Pickup Visit your selected store and pick up your order at our self-serve lockers. The reps said it was fine on their end, multiple times, but I didnt trust their system. Create an account to follow your favorite communities and start taking part in conversations. Ordered Verizon Fios about two weeks ago, and the order is still on hold. Thank you. Thanks again. However, the status page says I will receive an acknowledgement once the proof is received. However, whenever I click on the "take action" link, it sends me to a page that says: "TypeError: Cannot read properties of undefined (reading 'protocol')". Not worth it. On the next page, enter your order number (this can be found in your confirmation email) and your billing zip code, then click Check Order Status. Customer service is closed. Other reasons include issues with the shipping address or billing information. Save my name, email, and website in this browser for the next time I comment. Called Verizon, was told I can just cancel and re-order. Thanks for the info. And also did you fix it. Cookie Notice This can sometimes take a few days. Get up to $500 when you. Our team will be able to tell you more once they investigate further. In the meantime, customers are advised to check back later or try again later. At this point, I may have done all I can and just have to wait it out. Exchanging propane tanks can cost between $5 and $6 per gallon, while refilling costs between $4 and $5. 2. Will see what happens. Then 20 minutes later I get an email from Verizon saying my order was on hold. Got the same thing, all I had to do is verify my phone number and it went from on hold to processing. During a transfer of the call to ESCALATE CUSTOMER CARE, I was DISCONNECTED. This happens occasionally with popular items, and Verizon will do their best to get the items in stock as soon as possible. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. Eventually, the person helping me decided to schedule a call back to me because she was working with another department to correct the issue. If you still need help, you can contact Verizon customer service for assistance. The seller may need clarification on the shipping address, payment method, or other details of the order. It would not allow me to put in my credit card information for three different cards, it told me I needed to call support. If you need to speak with a customer service representative at Verizon, the best way to do so is by calling their customer service number. And when I did the reorder they did not add any trade-ins. 256 gb iPhone Pro, Sierra Blue. The post starts off by explaining that a customers Verizon order may be put on hold for a number of reasons. They make it easy and stress free. Same thing happened to me. Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 3/31/23. Remember my username. I placed an order for two phones. Twice, in fact. Thanks for the info. This usually happens when an address or credit card is entered incorrectly. But WHY DOES NO ONE HAVE THE AUTHORITY TO CORRECT THE PROBLEM?! Was wondering if the issue is that I have my credit reporting services locked - but I've been a Verizon customer for decades so doubt that's the reason. 10-28-2022 06:35 PM. I have the same question 0 Likes Reply 1 Reply All Community topics By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. One was the iphone 14 which we knew was backordered until November 18th. The only thing we could think of is that I hadn't bought a phone through Verizon for many years (probably at least 10). One of the charges is for $909 and the other is for $199 without any cost explanation. I have already paid over $700.00 in down payment for my phone but have received no receipt from Verizon that they have received it.