Using Etsy, store owners can manage and exceed their clients, Most eCommerce businesses outsource order management to experts or use OMS software to automate and make the order management process efficient. Explain step by step what your customer needs to do if they want to submit a refund request and send the product back. According to a Statista report, clothing and shoes have the highest return rate. Make sure to clearly state any additional costs that might be associated with certain options. 14 Questions to Ask Dropshipping Suppliers (Dont Skip This), Dropshipping With AliExpress: Deal With Long Shipping Times, How to Get Custom Packaging on AliExpress (For Dropshipping), The 15 Best White Label Dropshipping Suppliers in 2023, BigCommerce Dropshipping: A Beginners Guide for 2023, 12 Pinterest Account Examples For Ecommerce Stores (2023), 23 Most Successful Shopify Dropshipping Store Examples | Inspiration, The 17 Best Winning Dropshipping Product Research Tools, Unique Dropshipping Store: 11 Amazing Tips to Create One. If you need help drafting a return and refund policy for your dropshipping business,check out our articleon the subject. Free and low-price shipping is increasingly being seen by customers as the standard norm of online shopping, rather than the generous luxury it once was. FREE Shopify Dropshipping Course . Do you offer a free return option (or who pays for the return shipping)? We will offer full refunds for this, excluding the shipment cost. A good dropshipping shipping policy should cover all the important information about your shipping process, including but not limited to: PRO TIP: The reality is that dropshipping stores are different; so are their shipping guidelines. Choose what to sell and find reliable AliExpress suppliers The technical storage or access that is used exclusively for statistical purposes. This will help you get better prices and priority order processing. Heres an example of how it will look like: There you have it! Last, but certainly not least, is your customer supporta key differentiator, especially if your current competition provides lackluster service or provides a frustrating shopping experience. I will do my best to reply to them as soon as possible. Your supplier should be able to provide you with the name of the carrier and a tracking number for each order that it ships on your behalf. Dropshipping for Beginners: What Is It & How to Start Today? The item must be returned to us in the original packaging, unopened, and unused. If you dont know where to start, start with the product categories AliExpress has and begin listing options based on what interests you the most or what youd feel the most confident selling. In other words, the online store owner never has the actual physical products that it sells in hand. Buy Any 2 Dropship Stores. Dropshipping returns policies are essential for ecommerce businesses big and small. This helps customers decide whether to proceed with a purchase. You could check out marketplaces like CJDropshipping since they keep stock in different warehouses worldwide. Yes. The above is true for most AliExpress suppliers, but most dropshipping suppliers won't cover return costs for defective items because in their minds, they didn't manufacture the products, so they aren't liable for defects. Learn everything about dropshipping for beginners and beyond - for FREE! Many AliExpress suppliers dont offer returns. Well, you start getting more and more refund requests! You can start your AliExpress dropshipping business as well using affiliate programs (AliExpress Portal or Admitad). Why do you need to include a shipping policy when dropshipping? 1. Discover more: The Ultimate Guide to Dropshipping. If you want to do this manually, it might be a good idea to have a spreadsheet handy with a list of all the products on your site, the amount youre selling them for, the amount they cost on AliExpress, and a link to the AliExpress listing. If youre starting a dropshipping business with no money, its easy to find products to sell on AliExpress with zero startup costs. I recommend leaving a simple message such as: Were dropshipping. However, it is still a crucial step in setting up your dropshipping business. So, to not miss out on any sales, you should make a separate page for Returns and Refunds, as Spigen does here: But, to make your conditions extra clear and more easily findable to your customers, you should display the most important part of your return and refund policy in your shipping policy as well. As weve mentioned before, AliExpress offers a free return up to 15 days from arrival for products that arent opened or damaged in any way. So, here are several options you could try: Getting the help of a dropshipping agent in China with a worldwide fulfillment center and warehouses close to your customers can help you reduce your return shipping costs. Start your own dropshipping business without paying for a course. My name is Patryk and I've been dropshipping for 2+ years now! Our mission is to make your order fulfillment much easier so we can save your time and energy, at same time using less money to reach the best customer satisfaction rate. Or only on full-priced products? If you have any questions about shipping policies or dropshipping in general, feel free to contact me or drop a comment below. This approach is not only easier, it saves you a lot of timeyour most valuable resource. If you see yourself frequently ordering from the same seller, its a good idea to ask them for their Skype username to develop a business relationship. Ive found most of the suppliers on AliExpress use WeChat or WhatsApp. With this, youll decrease your customer service tasks and reduce unnecessary emails back and forth. You should create a section on your website that is dedicated to shipping and returns and it should be easy to find. Try Shopify for free, no credit card required. If your customer is simply not happy with the product, its usually a matter of expectationswhat they received wasnt what they expected. However, accepting returns and having a structured and transparent return process are vital for the success of your online store. Or, go online and check out your competitors policies to understand the points to include. Finding US dropshipping and Print on Demand Suppliers is hard work. We can contact the shipping company to investigate the issue. This is by far the easiest way to contact AliExpress dropshipping supplier use my template and make changes as you see fit. Dont skip this part of setting up your dropshipping store. Basically, it's a tool that allows users to simply type in a few letters and be presented with multiple options right away, also known as autocomplete search. At this point, if you're not offering free shipping on your dropshipping site, you've already lost out to the competition. Procedure for lost or missing packages, The Do Dropshipping Shipping Policy Template. Doofinder Review. You can find the Legal section by going to Settings -> Legal. Yes! Shopify will automatically update your Amazon listings to match your inventory in your store. Packed or still unpacked? For our full Returns and Refunds policy, we refer you to [RETURNS AND REFUNDS POLICY LINK]. And remember that you will also learn many things by just starting to build your dropshipping store and learning things step-by-step , Good luck with your dropshipping store! ; Whats your deadline for requesting a refund (for instance, 14, 30, 60, or 90 days)? What to Include in a Dropshipping Shipping Policy? Awesome to hear that the article helped you! Often, customers dont mind a longer shipping time, as long as they are aware of it and they are updated on the progress. Now that you know what to include in a shipping policy, heres a template that you can use to create your own shipping policy. However, watch out not to cross the line from well-worded to just plain lying. But what happens when the description doesnt match the product? Visitors on your store can go to the shipping policy page and read everything on the shipping part of their order process, so they will know what to expect. On this page, paste our Do Dropshipping Shipping Policy Template (you can find it in this article), and configure it to match it with your dropshipping store! Dropshipping is a fulfillment method. The return shipping will be pre-paid for by the customer, however, we will reimburse you once the warranty claim is successful. Whether you're creating a new shipping policy from scratch or updating your existing policy to curb customer support inquiries, we've put together this resource to help you cover and communicate the right detailswith a template to get you started along with examples you can borrow ideas from. Inform your buyers how long shipping will take locally and the options available. For domestic buyers, having multiple shipment options can work for you. If you offer international shipping, dont forget to include a statement warning your customers that the package that they will receive may be subject to their local countrys taxes and duties. However, suppliers or dropshipping agents often have warehouses in the US and addresses closer to your customers. Ensuring that your drop shipping policy has a section outlining the various mediums through which customers can reach you can give them more confidence as they shop with you. Whatever you choose, ensure you synchronize with your suppliers return policy. Its 100% free to dropship through AliExpress. Although the delivery costs from China to the US are usually acceptable, shipping vice versa can be much more expensive. You might want to consider this possibility in cases when the return shipping would be way too expensive for the customer or yourself to handle. Link back to the main post on this here for more clarification. What you will want to do before you even start thinking about drafting a policy is reviewing your various suppliers shipping policies as they can vary significantly and take them all into account when writing yours. Unsure if youre capable of selling a certain product? Because youre not carrying or managing any inventory and theres no upfront cost, theres little risk to setting this all up. 3. To avoid angry customers, you should know how to deal with these long shipping times. For the first casean order never arrivingyoull need to bring up the issue with your supplier. Shipping costs are calculated during checkout based on weight, dimensions anddestination of the items in the order. Fundamental Difference. Fortunately, there are many different marketing strategies to test and apply to your business. This way, people from those countries wont be able to place an order with you. Ask your suppliers how long it typically takes for them to fulfill and pack orders, as the handling time can differ greatly from a wholesaler to another. What Is a Good Dropshipping Return Policy Template? The shipping costs may vary depending on which one of your suppliers is fulfilling the order. DSers will even let you know when a supplier on AliExpress has changed their price or run out of stock and suggest other dropshipping suppliers. Unless you run an eatables or healthcare product-related dropshipping business, you can simply dedicate a small section . From there, DSers does the rest. And your third option is to offer your customers a full refund, store credit, or a replacement item without asking them for a product return. Simply navigate to Online Store -> Pages, and click on Add Page. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you. A dropshipping shipping policy is a page on your store that informs your customer about shipping methods, shipping costs, and delivery times. All you need to do is to send us your product list, and we'll do the rest for youproduct sourcing, purchasing from the factory, quality check, custom packaging & inserts, and order fulfillment. Is it the customer (not recommended)? While it isnt perfect, Ive developed a list of criteria for choosing a product. 1.1. As such, they arent responsible for handling returns to your customers. Check It Now ( Ashade ) 3). Thank you! You can see the templates on the settings page under the templates tab. Drafting a dropshipping return policy thats fair to your customers yet still doesnt kill your dropshipping business can seem like a challenging task if youve never done it before. You are now able to create your own dropshipping shipping policy. Drop Shipping Agreement Template Save, fill-In The Blanks, Print, Done! Allow for some time so the customer can contact you if there were any issues with the product or with delivery. Lets see how to decrease your return and refund requests: The product description block is a great selling point, so were all aware of the importance of making it sound appealing and attractive. What Is a Dropshipping Return Policy? State whether you offer your customers a tracking number and how they should use it when they want to confirm order status. The best ways to shorten your shipping times are finding a supplier with warehouses close to your customers or working with a dropshipping agent with a worldwide fulfillment center. Also, this drop-shipping theme ensures complete satisfaction and offers a 30-day refund with a simple policy. Kindly account for these charges as you place your order.. Doing that might increase your sales, but it will also increase your return rate. You can always redirect clients to the main page for more detailed information. When a customer buys a product from your online store the order is sent to your dropshipping partner (supplier/wholesaler or manufacturer) who prepares the order and ships the items directly to your customer rather than you shipping them yourself. One of the most important parts of your shipping policy is the delivery time. Its okay to embellish a little, but dont misinform or make fake claims about the product. Keep on reading to find out what you should cover in your shipping policy, so your visitors will be able to find every bit of information they need! As soon as a customer asks for a return, you must act fast and create a return request at your suppliers store. However, many dropshipping stores stay competitive by offering a 30, 60, or even a 90-day warranty. Expedited shipping (2-4 business days): $25. The technical storage or access that is used exclusively for anonymous statistical purposes. AliExpress Dropshipping is the form of retail fulfillment where the Dropshipper (seller - You) collects orders from customers and transfers them to the actual AliExpress seller (supplier). It comes with a 7-day free trial and then a $19/month payment plan. Read more: How Does Amazon Dropshipping Work? 2018-2023 Do Dropshipping. If after 14 business days you do not have your products, kindly email us for more assistance.. This will help to let your website visitors find the information they are looking for without much effort. Returns and Refunds. Once the order is shipped, we can not alter the shipping address anymore. When you receive an order, purchase the item on AliExpress and enter your customers name and shipping address. All rights reserved. ); The steps and timeline of the return process; The refund options full refund, store credit, replacement product, etc. Discount On Dropship Stores. But, as we mentioned before, try to match it to your suppliers. Many sellers on AliExpress have existing product photos you can use on your store, and basic product descriptions are provided as well.