Gotrax scooter not charging? Do you think most of the lower-priced scooters are having these problems? GXL V2:Learn more about troubleshooting the GXL V2 [Here], Apex: Learn more about troubleshooting the Apex [Here], G2:Learn more about troubleshooting the G2 [Here], XR Elite: Learn more about troubleshooting the XR Elite [Here], XR Ultra:Learn more about troubleshooting the XR Ultra [Here], G4: Learn more about troubleshooting the G4 [Here], All Scooters: How to Change your Electric Scooters Brakes [Here], Hoverboard(s): Learn more about troubleshooting your hoverboard [Here], How to Ride your Hoverboard Walkthrough [Here], Shift S1:Learn more about troubleshooting your Shift S1 [Here], EBE1:Learn more about troubleshooting your EBE1 [Here], EBE2:Learn more about troubleshooting your EBE2 [Here], EBE4:Learn more about troubleshooting your EBE4 [Here]. So far I've got about 60 miles on it. Here is a link to find the manual for your Gotrax hoverboard. E10, E11, E12 - Contact GOTRAX Customer Support. I kicked off the odometer began registering speed. The key is to build your own vehicle with its own motor coil wire. Repair frozen GOTRAX GXL V2. I tried these fixes and the problem got solved. They cannot show error codes. Related: Mobility Scooter Battery Losing Power Uphill Fixed. In removed the old handle bar and battery and installed new one. I was disappointed with the v2 we received, which is a shame since it really was a fun scooter. I absolutely love this scooter. After fully charging, I prepared for the first ride with the new parts. But some parents may balk at spending more than $100 on an electric scooter. If your Gotrax hoverboard will not turn back on you are experiencing an issue. 2 - Handlebar Failure4 - Motor Signal Failure5 - Brake Lever Failure. Best 10 Electric Scooter Helmets That You Can Purchase For Safety, Best 10 Electric Scooters on Hills If You Live In A Particularly Hilly Area, Best 10 Long Range Scooters For Those Long Commutes 2021, Best 5 Locks To Keep Your Electric Scooter Safe. A fully charged battery will have between 36 and 42 volts. Shop GoTrax G4 Commuting Electric Scooter w/ 25mi Max Operating Range & 20 Max Speed Black at Best Buy. Gotrax is known for adapting its electric vehicles to the needs of consumers. Reply, Is it possible to order the Tiller on its own for a gotrax GXL2..my broke in half and I need a replacement. Use caution as extreme force may damage your scooter console or battery connections. The console on the scooter displays speed in MPH, battery life, and headlight. Update July 31: my gxl v2 is still riding well, I just pumped the tires up to 45 psi which greatly improved speed and rideability. If the battery is fully charged, then the issue is likely with the motherboard or wiring. Firstly, you can check out the common troubleshooting tips we have provided, or check the indications specific to your particular model of Gotrax hoverboard here. When it comes to hoverboards, the magic fix-all is called recalibration. Recommended rider age . I ride it to work every day rain or shine and haven't had any problems so far but today it was raining and Im afraid it has water damage potentially. I err on the conservative side, and would rather "under charge". If pushing to start does not help then double check the scooter to make certain that the key or power switch is in the on position. Fix stuck GOTRAX GXL V2. You can contact Gotrax to get more information, talk about your warranty or learn about repair options. Now you are finished and ready to test your work. Aug 15, 2020 As an Amazon Associate I earn from qualifying purchases. EDITED TO ADD ON 3/24: GoTrax has reached out to me with a solution. Here is a link to find the manual for your Gotrax hoverboard. Gotrax recommends 3-4 hours for charging time. Back fender completely broken off, bottom screw plate snapped. Make sure the petals are level with each other and on a flat surface. You may want to check your fuse box to see if any fuses are blown. We check over 250 million products every day for the best prices. Bolts provided are rusted - poor quality control. The most obvious reason your Gotrax hoverboard will not turn on has to do with its battery. I have had it for over a month now and have had zero problems with it. Install the locking hook and the two screws into the head unit. If you have tried to charge your hoverboard and it still will not turn on you need to check if there is an issue with your charger, charging port or battery. Set the battery to the side for disposal. Front tire making a very loud noise. Problem is from inside the tire assembly. Between our 4 scooters, we have many minor quality issues and a few major manufacturing issues. Problem not solved. If there is, youll need to buy another one and replace it. 0000003486 00000 n
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When GOTRAX GXL V2 display is blacked out you can release Power Key. GOTRAX sent me a battery and a replacement handle bar. Many Gotrax hoverboard models have a battery indicator light to also indicate your hoverboard needs to be charged. Save my name, email, and website in this browser for the next time I comment. These models of e-bike only feature an LED Display. I will come back and edit the post if I experience anything that you've listed. No. . This scooter is giving a E3 Error code and the manual simply states to replace the console. An awesome member of our community made this guide. All rights reserved. Looking For The Best Lock For An Electric Scooter? All I've done is adjust the brake pads to prevent rubbing. If it's not been used for a while, it might need charging. I am on the hook to pay for shipping to send back their poorly made products. document.getElementById("ak_js_1").setAttribute("value",(new Date()).getTime()); Mobility Scooter Battery Losing Power Uphill Fixed, How To Fix Hoverboard Battery Not Charging, Mobility Scooter Beeping And Not Moving-An Ultimate Guide, Function of the Bold Button on Cuisinart Coffee Maker-Know Everything, Can You Plug A Coffee Maker Into A Power Strip-Answered, What Happens If You Put Milk In A Coffee Maker-Truth Revealed, New AC Compressor not Turning ON- Super Quick Fixes, Should AC Drip Water Outside? It goes fast and I can go up big hills . Disconnect brake cable (Handbrake Edition Only), Reconnect the brake line (Handbrake Edition). GoTrax had previously held a 1-star rating based on reviews on its BBB page, but has since increased to just shy of 4-stars with a current 3.94/5 review score. Free standard shipping with $35 orders. Many Gotrax hoverboard models have a battery indicator light to also indicate your hoverboard needs to be charged. Here you a can find all the frequently asked questions (FAQ) about gotrax products including our hoveboards, electric bikes and electric scooters. If it does not change to red when you plug it into your hoverboard, your issue could lie in the charging port. Yes, you read that right. GoTrax - GMAX Electric Scooter. If your Gotrax hoverboard will not turn back on you are experiencing an issue. Reply, How can I change the Inner tube on the gotrax, bossmanron747 - 0000009925 00000 n
Reply, Took mine to the local bike shop. Finally, take off any dust caps and make sure that both ends of your wire are clean before reassembling everything back together. bay_blade2000 3 yr. ago That's not what I am saying at all. You can now turn your hoverboard back on.*. Include an image for extra impact. My GoTrax (about 5 months old) started acting weird today. Entice customers to sign up for your mailing list with discounts or exclusive offers. Odometer not working. Many hoverboards will typically also beep when they reach maximum speed, if they are tipped too far forward or backward or if they reach too steep of an incline. 21E - Controller Failure22E - Handlebar Failure23E - Motor Failure25E - Brake Lever Failure30E - Communication Failure. I've emailed support but I'm waiting. Troubleshoot common issues with your gotrax hoverboard with our handy guide. Tighten the screws firmly. We'll go through each electric scooter and the error codes that occur. How to restore default settings on GOTRAX GXL V2. There are many possible reasons why your Gotrax hoverboard is not balancing. There are common reasons why any brand of hoverboard may be beeping, and also reasons that may be particular to your model of Gotrax hoverboard. This is the one stop shop to get answers to any questions you have about your electric scooter, e-bike, or hoverboard! If your Gotrax scooter wont turn on and your battery is fully charged, check that your power board isnt damaged. This is telling you the charger is working. This may solve your issue altogether or at least give you some more information on where things might be going wrong so you can do further troubleshooting on other parts of your machine or batteries. Visit our Battery Pack Load Testing Guide. New Safe Step Technology - Both feet must be placed on the . Mine out of the box has this metal grinding sound coming from the back. Weight: 17 pounds. 51 reviews. Worse issue if in a crowd or on road and people behind you don't expect you to slow down. Users need to manage the learning curve of managing their new technology and simple troubleshooting techniques. The Compact 25v.2 Battery and 150 Watt electric motor powers the GKS for up to 7.5 miles per charge. To power the headlight on or off, press the red button for 1 second while the scooter is powered on. I finally received the replacement parts. Max speed: 7.5 MPH. Here is a simple video demonstrating how to change the battery in a hoverboard if you have determined that is your problem. Users need to manage the learning curve of managing their new technology and simple troubleshooting techniques. Missing tire extension - poor quality control. Edit : Ver: 1 purchased early June 2019 Not sure why all the downvotes. This is an internal issue and the bike should be sent back for repair. You can now turn your hoverboard back on.*. Can you please tell us how we can improve this article? I requested a refund. First things first, check the following points: the plug in your mains power socket; the power cable that connects to the scooter; and the charging port on the scooter itself. Please Note, some electric scooters share error codes. The most common reason your Gotrax hoverboard is beeping is that it needs to be charged. Use a can of compressed air to clean out any dirt and debris that may be stuck in there. Expand the connector pins just the slightest to make sure everything is snug when you put it back together. Contact: kevin@ocproscooters.com or text: 714-420-1311. Has refused refunds. This is one of the most common problems we hear about, so it's always worth checking first. Subscribe to get special offers, free giveaways, and once-in-a-lifetime deals. The scooter is barely accerlating (I can only get it up to 7 or 8 mph on a flat surface and not over 3mph on even . Codes often have simple solutions and we are here to assist. Press Power Button once again to power on . Disconnect the brake lever switch connector from the speed controller. There is no doubt that hoverboards are a popular and fun way to get around. You can recalibrate your Gotrax hoverboard by following the instructions above. . Store the screws and hook in a safe location for later use. I'll monitor the post to see if these are isolated or widespread. Here are some of the problems we have experienced separated into what we believe are minor and major issues: If you are having issues, please reply here and/or message me. Learn more about your GOTRAX from full overviews and specs to troubleshooting. Include an image for extra impact. Ive taken it to work 4 times already with a round trip of about 11.5 miles (charge at work) and it's been fine. It's a 36V 6 Ah battery that offers higher performance. Gotrax has also added a longer battery life. As usual with every GoTrax scooter, you get a 30-day return period, and a warranty period of 90 days. Im wondering about the race to the bottom, where companies start cutting corners on the low end to stay competitive. In addition, I now have the old lithium ion battery I need to figure out how to dispose. This is telling you the charger is working. I had my second issue within 17 business days of receiving the scooter. They did not respond for 3 days, then said I was outside of the 30 days window which was untrue based on when I filed my request but true based on when they responded. You can recalibrate your Gotrax hoverboard by following the instructions above. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. GOTRAX - F5 Electric Bike . Choose from Same Day Delivery, Drive Up or Order Pickup. How do you check the odometer on the GXL V2? Here is a simple video demonstrating how to change the battery in a hoverboard if you have determined that is your problem. Power on your scooter and take it for a test drive. I purchased a Gotrax GXL V2 and recommended it to 3 others who have also purchased it as well. Jan 7, 2020 Remove the footplate to access the batteries and wiring harness and visually inspect every connector to make sure it is attached. rider weight: 154 Lbs. Many hoverboards will typically also beep when they reach maximum speed, if they are tipped too far forward or backward or if they reach too steep of an incline. You may need a replacement battery if your current one is faulty or has sustained physical damage. Of course, you could also have an issue with your battery. I requested a refund. :~f 12`L,@" This is the simplest and easiest way to remove and install a new battery in your Gotrax GXL Scooter. This is the best method to factory reset GOTRAX GXL V2. Beeping can also indicate uneven pressure on the hoverboard sensors. 0000000696 00000 n
We'll go through each electric scooter and the error codes that occur. I had my second issue within 17 business days of receiving the scooter. will respond to the email but the response itself is not helpful). When you connect the charger to the hoverboard it will turn red to let you know it is charging. If all of them work normally, then you need a new charger. But, as soon as it worked for quite some time, it started showing various problems. Using the 4mm Allen wrench, remove the two screws and locking hook that are used to secure console to the tiller. 3. I cant find anyone who sells them including the gotrax website, acisneros0873 - Scooters, tricycles, and other battery-powered vehicles are a great way to exercise and enjoy outdoor fun on a budget. Has seemingly chose to simply respond but not take action (i.e. Through simple troubleshooting, you can attempt to determine where your issue lies and see if you need outside help to solve it. Step 6 Install the battery pack. This was fixed with the company sending a replacement tire. Problem 1: Electric scooter losing Power The first thing you should do is check the battery. *You may need to perform a recalibration up to three times to fix your issue. Short circuit charger and handlebar: Resolved by warranty.. New handlebar and charger sent in 1 week.. 2. Yes Should you see any of these error codes turn off your electric scooter and DO NOT RIDE it and contact GOTRAX Customer Service here. If the wheel spins only when the battery charger is plugged into the scooter then the battery pack is defective. . Here is a link to find the manual for your Gotrax hoverboard. Need help troubleshooting a scooter issue? E5 - Replace controller / replace entire product. Thus can not charge scooter. The motor would sometimes "sputter" (not engage) when you push down the throttle. Test The Battery Pack On A Scooter That Runs. It was the front wheel so more difficult, cost 40 for replacement. I've had it for a full month now but never knew how to. Home. Fortunately, if you have a few tools and spare parts lying around your garage, you can put together your own scooter with ease saving money as well as adding some fun to family time. To remedy these common issues all you need to do is place your Gotrax hoverboard on a flat surface and/or reduce your speed. If this does not work, replace the console. This is the one stop shop to get answers to any questions you have about your electric scooter, e-bike, or hoverboard! The first was purchased 40 days ago, the next 2 were purchased together around 30 days ago, the last was purchased 20 days ago so they do not appear to be batch quality issues. Test The Battery Pack On A Scooter That Does Not Run (Tool Needed: Load Tester) If the scooter is not running, a load test can be performed on its batteries by removing the battery pack from the scooter and taking the individual batteries out. GoTrax G2 Scooter E3 Error Troubleshooting - Part 1 Thrifty Tool Shed 31K views 1 year ago Trying to Fix - GoTrax GXL Scooter - Randomly Stops Working Fix It 4.7K views 4 months ago Why. These codes will pop up over your console's display when there are issues within your electric scooter. When the battery is fully charged it will change from red to green. The problem with your Gotrax scooter may be a loose connection or a dirty charging port. There are many possible reasons why your Gotrax hoverboard is not balancing. Not much help really. The BBB's grade of "F" still . Hold down the power button for 10 seconds. Thank you GoTRAX for fixing my 7 year olds birthday gift! 0000001444 00000 n
The first action we recommend is to turn the scooter on, activate the throttle, and push the scooter to normal walking speed. If still showing error code, contact Customer Support for assistance. The speed of the GKS kids scooter is locked at a safe but fun 10mph. If your Gotrax hoverboard will not turn back on you are experiencing an issue. When you plug your charger into the wall, the indicator light will turn green. Knowing how to read a wiring diagram can also be helpful when troubleshooting or making repairs. Power completely shuts off while riding. Post adapter arcing when plugged in. Even if you've just ridden it, the battery may not be sufficiently charged. The last communication I received from Gotrax instructed me to mail back all the broken parts they sent to me at my cost before they will continue helping me. If you can not grip the top with your fingers use a pair of pliers to assist you. 0000256654 00000 n
Check which of them the problem is and get it fixed immediately. The most common reason your Gotrax hoverboard is beeping is that it needs to be charged. You will see the LED lights start to flash. Of course, with any new or growing technology there are often hiccups along the way. Our combined issue is we have been getting run-around from the company's support and are looking to see if others are having similar problems. )601368
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<. GOTRAX. If the scooter has indicator lights and they only turn on when the battery charger is plugged in that also indicates a defective battery pack. This may be caused by several factors, but luckily there are solutions to all of them. 0000017087 00000 n
If you return the product because you don't like it (and not because of a defect on arrival), the return shipping costs will be on your end, and the scooter will have to have remained undamaged. Also if there is a critical mass here, we may be able to have the company fix their problems. Of course, you could also have an issue with your battery. There is a groove at the bottom of the battery that must align with the motor adapter in order to supply power to the motor. Dont try to work around damaged partsthey can cause further damage to your scooter and possibly put you in danger. Resolved through warranty, in the mail. 110 0 obj
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Expect More. While they are a fairly new technology, they are rapidly growing in both popularity and their abilities to manage different terrains and new technologies. If you have tried to charge your hoverboard and it still will not turn on you need to check if there is an issue with your charger, charging port or battery.