Get voice and digital working in harmony and gain operational and CX optimization with our Voice Channel Assessment. from 8 AM - 9 PM ET. library that's as agile as we are. )~&njp~~? Swanback will partner with TTEC's Chairman and CEO Ken Tuchman and the Company's senior leadership team to accelerate TTEC's next phase of growth. On behalf of the employees at TTEC and himself, Ken Tuchman stated, "As we begin this new phase in the evolution of our TTEC family and our Engage platform, I want to take a moment to thank Marty for his many years of service and the important and noteworthy impact he has had on our company, clients and people. Remote contact center solution merges quality and security of on-site with cost structure and flexibility of work-from-home. Adjusted EBITDA was $326.6 Million or 13.4 Percent of Revenue. TTEC empowered a health benefits company to handle more calls, better andfaster. TTEC NAMES SHELLY SWANBACK AS CEO, TTEC ENGAGE. 0000002727 00000 n 0000007838 00000 n The best outcomes. Revenue Increased 25 Percent to $539.2 Million, Operating Income was $73.4 Million or 13.6 Percent of Revenue, (Non-GAAP $79.9 Million or 14.8 Percent of Revenue), Net Income was $50.4 Million ($59.7 Million Non-GAAP), Adjusted EBITDA was $95.9 Million or 17.8 Percent of Revenue, Fully Diluted EPS was $1.06 ($1.26 Non-GAAP), Bookings Increased 95 Percent to $170 Million in the First Quarter 2021. Increase customer satisfaction, grow revenue, and reduce costs all at the same time? Capital expendituresare estimated to between 3.1 and 3.3 percent of revenue, of which approximately 60 percent is growth oriented. When it comes to your customers, only the best technology will do. 0000194296 00000 n TTEC Engage is a 60,000+ employee service company, with customers in more than 80 countries. 0000030379 00000 n Customized solutions for startups and hypergrowth with a people-first approach, deployed in a flexible, agile model. Whether youre rolling out a new strategy, testing a new service channel, or just trying to optimise existing processes, Our resources library of trend reports, expert perspectives, and case studies can help you stay ahead of the competition. Most recently, he was the Managing Director at the Eventus Group with responsibilities for CX @home solutions, President and CEO of One Touch Video Chat, and was also VP of the Consumer Solution Center at Dell. 0000031129 00000 n News Mar 19, 2021. TTEC Engage Background: AT&T, Qwest, US WEST MARGARET MCLEAN SVP, General Counsel and Chief Risk Officer Background: CH2M HILL, Holme Roberts & Owen, LLP SHELLY SWANBACK TTEC Engage CEO, and President . We have searched the marketplace to find the best CX solutions to meet our clients and their customers' needs. TTEC Holdings, Inc. is a customer experience (CX) technology and services company. amazing customer TTEC Digital is ideally suited to deliver these solutions on a global scale in partnership with the premier hyperscalers in the market," said Dave Seybold, incoming CEO, TTEC Digital. 0000054542 00000 n 0000006176 00000 n There are three types of analytics. When it comes to your customers, only the best technology will do. 0000002397 00000 n DENVER, May 4, 2021 /PRNewswire/ --TTEC Holdings, Inc. (NASDAQ: TTEC), one of the largest, global CX(customer experience) technology and services innovators for end-to-end digital CX solutions, announced today financial results for the first quarter ended March 31, 2021. ", Reflecting on his decision to return to TTEC, Mr. Erickson stated, "The strength and potential of TTEC's CXaaS platform powered by a culture of innovation across 40K+ passionate and dedicated brand ambassadors are an unbeatable combination in today's experience economy. Learn why we use cookies and how to manage your settings. optimize CX. We bring together best of breed partners to architect solutions that make the most of what you have today and lay the foundation for what you will need in thefuture. It operates through two segments: TTEC Digital and TTEC Engage. The Company's nearly 62,000 employees operate on six continents and bring technology and humanity together to deliver happy customers and differentiated business results. We combine leading technology partnerships and the CX expertise to enable your success. The Company delivers leading CX technology and operational CX orchestration at scale through its proprietary cloud-based CXaaS (Customer Experience as a Service) platform. 0000042702 00000 n Not only will . Yes, I would like to receive marketing communications regarding Qualtrics products, services, and events. TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). EXECUTE ACQUISITIONS Inorganic growth through strategic acquisitions SUMMARY Q4 2022 Contacts . TTEC Holdings, Inc. (NASDAQ:TTEC) is one of the largest, global CX (customer experience) technology and services innovators for digital CX transformation.The Company delivers leading CX technology . About Us. journeys, 5 digital transformation The Company provides . customers? TTEC Engage - Digitally-enabled customer care, acquisition, and fraud mitigation services. 0000010205 00000 n TTEC is proud to be an equal opportunity employer. TeleTech Holdings said on February 23, 2023 that its board of directors declared a regular semi-annual dividend of $0.52 per share ($1.04 annualized . Learn why we use cookies and how to manage your settings. mYBTn2[dhVar!#[i:2^/uszZT>lEd. 0000163153 00000 n Our TTEC work from home team has 41 preferred residency states. OT8J2wnX1GT2\ qZZFG( 2Wa`[BA): 6dc"SC S=-3&gN@f:WyC8+M/3.`a8%-DW ~d`0fbdRKQU2":d2gRD+@A#\]c@ T= endstream endobj 902 0 obj <>/Filter/FlateDecode/Index[51 784]/Length 46/Size 835/Type/XRef/W[1 1 1]>>stream 0#{/%3 n%bSF}(73+w9pV3bx$8 pP!Iu!. Get better at textingthem. Please indicate that you are willing to receive marketing communications. Get the agile tools to transform your total experienceone stage at a time. TTEC is a global customer experience company that designs, builds and operates captivating omnichannel customer experiences on behalf of the world's most innovative brands. The best partners. trailer <]/Prev 308380>> startxref 0 %%EOF 71 0 obj <>stream When typing in this field, a list of search results will appear and be automatically updated as you type. This site uses cookies and by using the site, you are consenting to this. To learn more visit us at https://www.ttec.com. At TTEC Engage, a business unit of TTEC, our Customer Experience (CX) centers of excellence - enabled by over 60,000 CX ambassadors and modern technology - deliver millions of seamless interactions every day around the world that help our clients acquire, retain and grow loyal customer relationships.Founded in 1982, our employees operate on six . TTEC Digital Design, build and operate tech-enabled, insight-driven CX solutions, TTEC Engage Digitally-enabled customer care, acquisition, and fraud prevention services, "2021 is off to a strong start with record first quarter top and bottom-line financial results exceeding our plan," commented ReginaPaolillo, chief financial and administrative officer. Reporting to Ken Tuchman, TTEC's Founder, Chairman, and Chief Executive Officer, Mr. Erickson will lead over 40K employees to deliver the contact center of the future, today. Learn about contact center best practices, industry trends, and innovative approaches to keep your customershappy. at texting them. A reconciliation of these Non-GAAP financial measures can be found in the tables accompanying this press release. The Company's Engage business delivers digital customer engagement, customer acquisition & growth, content moderation, fraud prevention, and data annotation solutions. TTEC Holdings, Inc. (NASDAQ:TTEC) is one of the largest, global CX (customer experience) technology and services innovators for digital CX transformation. 0000105286 00000 n We estimate the first half - second half 2021 mix as follows: We estimate the Digital - Engage 2021 mix as follows: This press release contains a discussion of certain Non-GAAP financial measures that the Company includes to allow investors and analysts to measure, analyze and compare its financial condition and results of operations in a meaningful and consistent manner. strategies for right now, Top customer service Understand your customers on a deeperlevel. specific challenges. 0000194601 00000 n Outsourced customer experience and technology We provide customer care associates with empathy and sensibility, who support your existing customers, attract new customers, and protect customers from digital fraud or malicious content. The result is a dizzying array of challenges for companies and government entities alike. Improve your business performance in any economic environment with our rightshoring and automation approach. The company's 62,700 employees operate on six continents and bring technology and humanity together to deliver happy customers and differentiated business results. Native CDP and native omnichannel together in one platform. As a Customer Service Representative - Automotive Enthusiast working remotely, you'll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture. Working in the Win Business area as the Contact Centre SME I am responsible for all RFP responses, leading customer . And disconnected customer experiences create unhappy customers. journeys, 5 digital transformation TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). 0000125245 00000 n Find and engage customers across all channels. Non-GAAP Earnings Per Sharebetween $4.14 and $4.32. We caution you not to rely unduly on any forward-looking statements. Contribute ideas and improvements for software products . Xi"0`{7^ MYLr" Kt4Ci'L)`qB#1:GSHk8EV6.|*h@&z='^%A"4C&(i^'=;[\o^"AH:TU!7$>$V3_`V'uspEqb ~l?e% 0000008248 00000 n ;P~(9G?z#o7~#o7~#o_"\}f]"wM4x)>:I4Kpe T& endstream endobj 49 0 obj <> endobj 50 0 obj <> endobj 51 0 obj <>stream Our award-winning training bots help improve onboarding, speed-to-proficiency, and contact center KPIs. You don't need to rip and replace to get your CX technology stack humming. They frustrate consumers and can hurt your brand. Based off of 7,800+ reviews, the TTEC employees have rated the company at a 3.5 out of 5 stars. It also provides tolling and transportation. 0000042393 00000 n We make it easy. We combine leading technology partnerships Because when it comes to the customer experience, your frontline employees must be happy to deliver experiences that make your customers happy. TTEC Digital, and our 1,700 employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). We make it a point to make sure all our employees feel valued and . The Next Step in the CX Pioneer's JourneyTTEC pioneered the global CX industry almost 40 years ago when the company was founded by Tuchman. TTEC Digital segment is engaged in designing, building, and operating robust digital experiences for clients and its customers through the contextual integration and orchestration of customer relationship management (CRM), data, analytics, customer experience as a service (CXaaS . Eliminate friction and create value for your customers and employees. 0000030939 00000 n Privacy Policy. 0000007228 00000 n End-to-end customer experience as a service platform combines strategy, analytics, technology, and operations. Design your CX to eliminate pain points and reduce churn. 0000017350 00000 n "Sean has repeatedly demonstrated throughout his career how extraordinary results can be achieved from combining talented and motivated teams with breakthrough technologies," said Ken Tuchman. Elevate your sales team through sales outsourcing, including a customized growth services playbook. By leaning on an expert who knows customer management inside and out, companies can offer great customer care experiences with less risk and more reward. and the CX expertise to enable your success. Subscribe to our free digital CX publication, the Customer Strategist. 0000006467 00000 n Learn about contact centre best practices, industry trends, and innovative approaches to keep your customershappy. With the intensifying focus on digital adoption, no one is more capable or ready than TTEC to help companies and their customers win in the experience economy. DENVER, Aug. 13, 2020 /PRNewswire/ --TTEC Holdings, Inc. (NASDAQ: TTEC), a leading global Customer Experience as a Service (CXaaS) partner for many of the world's most iconic and disruptive brands is delighted to welcome back Sean Erickson to the TTEC family as the new Global Head of Operations for TTEC Engage, which delivers customer engagement solutions at enterprise scale. Humanify(R) @Home. This site uses cookies and by using the site, you are consenting to this. from 8 AM - 9 PM ET. The Company delivers leading CX technology and operational CX orchestration at scale through its proprietary cloud-based CXaaS (Customer Experience as a Service) platform. amazing customer Our raised full-year 2021 outlook, including Avtex, is as follows: Revenuebetween $2.191 and $2.221 billion, an increase of 12.4 and 14.0 percent over the prior year. ", Paolillo continued, "Undeniably, the strategic investments that we have made over the years and the level of execution we are experiencing has transformed our company, increased our value proposition in the marketplace, and changed the financial profile and trajectory of the business. Leveraging next gen digital and cognitive technology, the Company's Digital business designs, builds, and operates omnichannel contact center technology, conversational messaging, CRM, automation (AI / ML and RPA), and analytics solutions. Digital CX Transformation leader to ignite next stage of growth. 0000017236 00000 n 0000022600 00000 n Find and engage customers across all channels to accelerate growth. As previously announced, Martin DeGhetto, a legend in the CX industry and a pivotal member of TTEC's executive team since 2009, will retire in November. The result: Customer experiences that feel human even when they are not. abeN7 QkwUV $4=g^T`UU^BQYzrmE"qE5+zl^3d[ U]3 Z/_4 ^Qv"f&O61sK2 +u!c|n&j2W" NYDCJ$/ Now you can with modern cloud-based technologies that quickly respond to changes in demand and customerpreferences. Get the Trends Report >>, 10 predictions shaping the evolution of customer and employee experience, Hit the right notes with Omnichannel Orchestration, Outsourcing vs. managed services: Knowing the difference will save you time and money, How to Navigate the Complexity of Digital Transformation, Delivering great experiences amid the digital transformation. Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital. Whether you need help operating business as usual or managing a seasonal surge, we combine the latest technology with proven approaches to keep things running. XC0-4.2I8(4%n*J,&MA?Lz=ZDbcH+G? We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. 0000004769 00000 n Reconciliation of Non-GAAP Income from Operations: Add: Asset restructuring and impairment charges, Add: Amortization of purchased intangibles, Add: Interest charge related to future purchase of remaining 30% for Motif acquisition, Less: Changes in acquisition contingent consideration, Less: Changes in valuation allowance, return to provision adjustments and other, and tax effects of items separately disclosed above. Remote contact center solution merges quality and security of on-site with cost structure and flexibility of work-from-home. 0000121691 00000 n 0000004803 00000 n News Mar 2, 2021. To learn more visit us at https://www.ttec.com, Investor ContactPaul Miller+1.303.397.8641, Media ContactTim Blair[emailprotected]+1.303.397.9267, Cision Distribution 888-776-0942 0000017539 00000 n What You Bring to the Role. This site uses cookies and by using the site, you are consenting to this. Effective tax ratefor the full year is estimated between 22 and 24 percent. Environmental, Social and Governance (ESG), HVAC (Heating, Ventilation and Air-Conditioning), Machine Tools, Metalworking and Metallurgy, Aboriginal, First Nations & Native American, TTEC Announces Fourth Quarter and Full Year 2022 Financial Results, TTEC's Board of Directors Declared a Semi-Annual Cash Dividend. TTEC Engage is the company's global hub of operational excellence providing clients award-winning, turnkey customer acquisition, care, revenue growth, and digital trust and safety services. We have a high degree of confidence in our enhanced 2021 outlook, including the revenue and profitability split between first and second half of the year.".
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