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Lowe and behold I had an email in key spam account. I can promise you. There are no refunds after the printed showtime. Yes, it does. If a guest is under 17 years of age, he/she must be accompanied (watching the film) by a parent or legal guardian 21 years of age or older. Companies can ask for reviews via automatic invitations. Totally inflexible. At the box office, we accept cash, AMC Gift Cards or the following credit cards: Visa, MasterCard, American Express and Discover. Pleaseclick herefor more information on Paragon Theaters donation policy and to submit a donation request. Extremely hard to get a hold of once purchased. When I got to the theatre they told me my tickets were in Milwaukee, Wi! I get home and decide to view my tickets and I can now see the QR Code and a barcode. Please don't use Fandango for your movie tickets. Have a credit on a VIP card but can't use . Children under 3 are free except in reserved seating and recliner locations. Refunds are available in certain limited circumstances described below. The reservations page on AMC showed a ticket for Avengers Endgame on . Restrictions may apply for Black, Yellow, Green, and Red Tickets. Please instead create a zip code by taking the three numbers in your postal code and adding two zeros to the end. I had a line of people behind me and had to by tickets again to get in. This along with their surcharge makes them not worth the hassle. Honestly you can probably buy tickets in person, though thats not ideal with reserved seating you can still get in. Still no response from Fandango. Eventually, I settled for tickets at a local Regal (only one with IMAX in the area). If you need to change your seats or change your showtime, you must visit the box office prior to the showtime. *Excludes 3D and you must have your birth date registered. And I get to pay an extra fee for this hassle? Ticket purchases are only valid for the location and film that is printed on the confirmation page or printed tickets. Children 6 and under are not allowed to attend Rated R features. You may select from a range of shipping options including USPS and UPS. Last week, I went to make a reservation to see Shazam on the weekend. How Do I Apply For aJob? We accept cash or the following credit cards: Visa, MasterCard, American Express and Discover. Store or bakery-purchased cakes are allowed only with a pre-planned event. For assistance, contact a staff member. Regal Entertainment Group has a policy of opening several minutes prior to the first showing of the day to allow sufficient time for our clientele to obtain access to our facilities and to purchase tickets. It is Regals policy to support the MPAA ratings system to the fullest extent possible. When I purchase tickets online, it requests a zip code, but what if you're from Canada? Email questions@paragontheaters.com the gift card number, and the existing card so that the two can be merged. You can do this from your web browser. Just try to navigate a Fandango online customer service website. MPAA No recording devices (cameras, video recorders, sound recorders, etc.) Create an account to follow your favorite communities and start taking part in conversations. That makes six. Oct 28, 2015. Sign into your Regal Crown Club account. So I contacted AMC. They probably make more money scamming than selling tickets!!! Do You Sell Group Tickets? 2023 . Press J to jump to the feed. R - Restricted -- Under 17 requires accompanying parent or adult guardian (age varies in some jurisdictions). The only way I could get a credit was if I joined their VIP program. Answer (1 of 4): What you do is go to the movie theater and either type that number into the ticket kiosk to get your ticket or tickets, take it to box office to get your ticket, or to podium, where they can type it into the scanner and approve it. The fee is displayed on the Order Summary during the online purchase process. You can change the city that you're browsing by changing the location selection at the top of Regal homepage. The rating board uses the criteria you as a parent use when deciding what is suitable viewing for your child. Bought 4 tickets using a gift card & balance going on my credit card. How do I use Regal Gift Cards to purchase tickets? But other than that, I think it's better just to buy the tickets from the box office, because by using Fandango it will cost you more money to buy the tickets then it would if you had just waited and bought them at the theater. Do not use them.Mike. You can check your Fandango refund status by contacting its Customer Support team via the contact form on the website. How do I update/change my payment method in the Regal mobile app? You can check your gift card balance. Contact your local theatre if you have questions regarding any state or local requirements. 2. If you arent satisfied with the Customer Support team, you can try reaching out to the Customer Care team by dialing 1-800-FANDANGO or contacting them directly at 1-866-8575-191. for each ticket they purchase. Be sure to note the expiration date on your reward and redeem in a timely manner. Once I tried to purchase online they said that my card wasn't activated. I actually tried to make multiple at various times - seats were going in and out and orders were failing left and right. FANDANGO WILL NOT GIVE YOU ANY MONEY BACK, THEY JUST KEEP IT. View number of available credits for your Movie Club account. Tickets purchased online are subject to a per ticket convenience charge that is non-refundable. Costumes with Masks and Props: Protecting the safety of our clientele and cast members is always top priority at Regal Entertainment Group. The system prompted me to log in. The number you need to dial is the number of the theater you bought tickets for. Additional outside food and beverage is prohibited. I think Fandango is good only if you wanted to go see a highly anticipated movie on the premiere date and you wanted to secure a seat to the movie. Applications reviewed and accepted throughout the school year. But the purchase went through according to AMC cause it was using one of my reservations. Open it in your web browserand start exploring the services we can offer. Edit your payment method for Movie Club. What is Considered a "Holiday" in Terms of Exclusions for Discounts on Ticket Pricing? $70 spent and had to purchase new tickets to see the show. You can definitely purchase tickets online! Choose the state in which your theatre is located to see a list of what movies are being shown that offer the captioning and descriptive audio, as well as their showtimes. So they printed and refunded. Guests falling victim to these sites will likely have print-from-home confirmation receipts with a series of numbers that are unrecognizable by AMC's point-of-sale. I received my confirmation # and there's a link to view my tickets. We use dedicated people and clever technology to safeguard our platform. Not wanting to waste my spot in line, I paid out of pocket for different seats at the same showing since the website said my AList was already used for that showing, but at the time I figured things were glitchy and didn't think anything of it. I had to re buy the tickets at the box office. Why in the world would I want to sign up for a program that reroutes me to another state and then requires me to immediately call for a refund or exchange or I won't get one. This company needs to be shut down, so many horrible reviews and nothing is being done to protect the consumer. How Many Tickets Can I Purchase Online? For a better experience, please enable JavaScript in your browser before proceeding. When I get to the theater what should I do? All tickets purchased with a gift card are non-refundable and cant be exchanged for any kind of credit. Impossible to get a hold customer service over phone. Their gluten free statement is as follows: Even though, to the best of our knowledge, Glutens are not present, we have not analyzed for the actual presence of gluten. (along with its affiliate websites) is the place to get informed about and buy tickets for movies all around the U.S. and beyond. All passes are at the box office*. Wondering if this happened to any of you or a similar issue. It was not the theater I had selected and we realized that when they could not scan the ticket code. Join our "virtual" program at this link. It cant be retrieved or turned into any kind of credit. Also assessed is how each of these elements is employed in the context of each individual film. You may not consolidate your AMC Gift Cards onto one card, but you can use multiple cards for one transaction at the theatre. You can send an email and wait 72 hours for a response, or you can try to wait for a response through the chat, which can take forever. Four months later, I wanted to use my credit to buy a ticket and they said my account had been blocked and there was nothing they could do. For example, one theater might receive one film to play, another theater might receive another. AMC couldn't cancel it. No. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. They expire after 2 weeks (really, who goes to the movies that often?). You can receive refunds for tickets up to 60 minutes before the showtime. You can visit your local theatre to find their specific pricing policy. Regal Entertainment Groups policy for a Senior Citizens ticket is age 60 and over. I went to Applebee's twice and earned 3 TOP GUN tickets. For tickets purchased through other ticketing agencies, guests must contact the agency directly before the scheduled movie showtime to request a refund, and refunds are subject to the refund policies of those agencies. There's a little square with the broken image icon, and my confirmation number, but no bar code to scan. If you purchased concessions, walk directly up to the concession counter where you see Atom logo and scan your QR code to pick up your concessions. How Long Will a Movie Play at my Theater? Their misleading and complicated website caused me to buy tickets for a theater in CA and I live in Idaho! DoNotPay can send the demand letter on your behalf or send it to your billing address so that you can forward it to the company after. Claim your profile to access Trustpilots free business tools and connect with customers. Warning: "continue" targeting switch is equivalent to "break".Did you mean to use "continue 2"? Regal Entertainment is not responsible for lost, stolen, or recovered personal items. I contact Fandango. Gift cards with $0 balance will be removed from your wallet on the AMC Theatres website and mobile app to make more room for gift cards with balances. There are no refunds after the printed showtime. How to Get a Fandango Ticket Refund on the Company Website, If you use one of the above-mentioned websites to request a refund, you agree to potentially be denied a refund or asked to contact the, Type in the email address you used when you bought the tickets, Choose whether you would like to get a refund or an exchange (only VIP account holders are eligible for exchanges), Sign up if you dont have an account or sign in (you will be redirected to the log-in page). In some cases, theatre locations may show a particular film in both the 3-D and 35mm (2D) formats. Exchanging your ticket means that you dont lose any money on the convenience fee as you do with the refund. To guarantee your are able to get tickets before they sellout, we offer the convenience of purchasing tickets (and at most locations reserving your favorite seat) in advance online. An AMC Gift Card cannot be used to purchase another Gift Card (unless prohibited by law). Present the barcode on your phone to the usher at the theatre for admission. If you need to refund your ticket order, please reach out to the box office or contact the theater directly. A Child ticket is 2 to 12 and a Senior ticket is 60+. Rough or persistent violence is absent; sexually-oriented nudity is generally absent; some scenes of drug use may be seen; some use of one of the harsher sexually derived words may be heard. Called customer service & the recording stated they had a wait time longer than 5 minutes & I opted to have them call me back. As long as you complete your request and submit it before the show starts, you are eligible for a refund. All Regal Entertainment Group theatres are smoke-free environments. There customer service is terrible. What you get with the VIP account, besides the option of a refund, is the possibility of exchanging your tickets. For questions about gift cards check out or Gift Card FAQ. When you call a recording comes stating they are busy and to call back later, the website chat you have an hour wait. Where can I find the Regal Crown Club FAQ's? This is a small fee the company uses to cover some expenses they are left with once they complete the refund. No one under the age of 18 is allowed admittance to the feature, regardless of accompaniment or consent. You can receive refunds for tickets up to 60 minutes before the showtime. Thieves. The restriction generally applies to the first two-weeks of a film's theatrical release, however there may be specific films in which this time period is extended based on studio contracts. Hey all! Just ridiculous. When it comes to the tickets purchased for a special pricethey are nonrefundable. Yes! It's a long and frustrating process. Our cast members and managers are knowledgeable on the closed captioning system and can assist with any specific questions you may have. Fandango does not offer partial refunds either. I WILL NEVER use fandango moving forward and do not recommend using the whack service when you can just buy direct. We use Orville Redenbacher popcorn kernels from ConAgra. Paragon follows the MPAA guidelines for rated R movies which states: Guests attending our theatres in an assistant/companion role for one of our guests with disabilities may be passed in by management. I like the fact you can put in your zip code and they will give you show times to tNohe nearest theaters near you. For extenuating circumstances, please consult theatre management. for additional tickets. Purchased Tickets for Wrong Theater? If you can't access your QR code, please provide the ticket attendant with the phone number that was used to complete your order. IMAX 1/3 spots are taken by a bugged Endgame ticket. For purchases made via our Regal Mobile App or the Regal website follow the refund ticket link on the confirmation email you received or use our Contact Us form. Please note that for tickets purchased at the box office or online, please reach back out directlyto the local theater you were going to visitprior to the showtime, and ask for a Manager to initiate a refund. NC-17 -- No One 17 and Under Admitted. All Fandango rewards customer services employees dont want giveaway free moneys, gift cards, and stuffs to customers anymore. Gift Cards Offers. Should you wish to purchase more than ten tickets at a time, please place separate orders. All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. View detailed list of Movie Club credit usage and renewals. What are the Ages for Children / Senior Pricing? Would give zero stars if I could. If you want to request a refund via email, here are the steps: Find the confirmation email you received. FANDANGO IS HORRIBLE I COULDNT MAKE MY MOVIE BECAUSE I WAS IN A CAR ACCIDENT ON MY WAY THERE I WAS LEFT ON HOLF FOR HOURS AND ALSO WROTE AN EMAIL AND NEVER HEARD FROM ANY WHILE MEANWHILE I WASTED MONEY ON TWO MOVIE TICKETS AND NEVER GOT A CHANCE TO SEE THE MOVIE THEIR CUSTOMER SERVICE IS HORRIBLE !!!!!!!!!!!! Effective July 1, 2019, you can redeem your free ticket on the Paragon Theaters app. To receive a student discount you must currently be a student. I e-mailed. ConAgra Policy, at this time, prevents us from making "Gluten Free" claims while the FDA Guidance on this matter is still being reviewed. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register. What other gift can provide action, drama, comedy and Junior Mints? How do you get more information about a rating? Please always use, You must be at least 60 years young to purchase a Senior Discount ticket. Gift cards carry NO expiration date or dormancy fees. Children 3 to 11 must pay the child admission price. Note: Admission policies may vary by location due to state or local ordinances. PG-13 - Parents Strongly Cautioned -- Some material may be inappropriate for children under 13. Convenience fees cannot be refunded, but you can avoid paying convenience fees by joining, For tickets or food and beverage items purchased on our website or mobile app, you can receive a refund before the printed showtime. You will get the value of the ticket(s) you purchased on the Fandango website directly to the method of payment you used initially. Go to that theater and print the ticket at the kiosk then go to customer service and ask for a refund. In that regard, as a general rule all backpacks, packages and large bags of any kind are subject to inspection. Hours. As it takes up to 72 hours for you to receive a response, you can submit your query via LiveChat as well. The cost was $12.00. You have the ability to waive the service fees on Fandango with AMC Stubs. I received a gift card and tried using it but kept getting an error message. There are certainly a handful of movies I would like to see before then, so hopefully this gets resolved. What is the Dress Code at Paragon Village? Information provided by various external sources. Warren Moore and Broken Arrow - Directors Suites and balconies- you must be 21 & over to enter these areas. These tickets exclude opening night fan events, double features, marathon events, alternative content and special theatrical presentations. You can request this refund, Pricing varies by location. Did not know this until tickets were refused at Idaho theater. Paragon Theaters offers discounted pricing for large groups of 50 and up. Are military and student discount tickets available through Fandango? SCAM LIKE: Attempted to use the fandango site. The ultimate first world problem! If you want to refund your tickets you bought with your VIP account, the same rules applyyou will get a refund for your entire order, minus the convenience fee. If you want to refund your tickets you bought with your VIP account, the same rules applyyou will get a refund for your entire order, minus the convenience fee. In consideration of all our guests, Regal Entertainment group asks that you please refrain from using cell phones, pagers, or any other personal communication device while in the auditorium. Total RIP OFF. Tickets purchased through Fandango.com can be used at AMC theatres. Do the ratings indicate if a movie is good or bad? How can I find a copy of my confirmation email? We will also provide the proof of doing so, as well as the evidence of all applicable VISA and Mastercard codes relevant for your case. Please contact the studios directly and let them know that you prefer to see your movies at Paragon Theaters. AXIS15 EXTREME This fee helps to ensure you can purchase tickets conveniently online before they sell out, to select your ideal seats where applicable, to order Food & Beverage in advance, and to skip lines at the theatre. Paragon Theaters - Luxury Made Affordable All Rights Reserved 2023. If you have an AMC Gold or Silver ticket(s), please email clear pictures of the front and back of the ticket(s) to, Black Tickets are valid for one admission to any movie. View recurring transaction details for previous monthly payments. That's your best bet. Yes. They still have not returned our $50.00, sent new redemption certificate or movie credit.They are the worst company. When I talked to the rep, he said THE PROMOTION IS OVER AND THERE'S NOTHING I CAN DO. Exchanges can be made only if you have a Fandango VIP account, while refunds are available to everyone, regardless of the type of their account. Will I Geta FREE Movie Ticket on my Birthday? Very poor business model! I would suggest you avoid this company. REG will not sell tickets to any person under the age of 17 (18 where applicable). They should be able to refund to your A-list account. Their credits DO NOT WORK when you go to book tickets. The Regal Crown Club program ("Crown Club") rewards movie lovers who attend movies at participating Regal Cinemas, United Artists or Edwards Theatre location (a "Regal Theatre").Crown Club members can earn credits when purchasing admission tickets (at the box office, at in-theatre kiosks, in the Regal Mobile App (the "App") or online) and concessions and can redeem such credits . My eyesight cannot handle 3D screen and I explained to them and they still did not want to refund me or give me credit score. I said, you're a multi-million doolar company, give me the 3 passes you owe me. All AMC, Loews, Cineplex Odeon, Magic Johnson and Star theatres in the United States will be honoring passes, coupons and discount ticket products including: AMC Red tickets, AMC Green tickets, AMC Black tickets, AMC Yellow tickets, Show Snacks, Loews Galaxy, Passport and VIP Texas Gold. In lieu of Birthday Party events, we are offering Private Watch Parties. I used Fandango to purchase tix for the new Star Wars movie. No thanks I will call the theaters they know where they are located. The matinee hours may vary by theatre location based on market or territory. While users are typically satisfied with the service this company provides, there are cases when customers were displeased with the way the company handled their complaints, cancelations, and refund requests. Here are 8 tips for writing great reviews. Here is just a fraction of what we do best: We have helped over 300,000 people with their problems. Wait to be redirected to another page. 2006-2023 Viewpoints. The NC-17 designation does not, however, signify that the rated film is obscene or pornographic in terms of sex, language or violence. Management cannot hold these items for guests and guests will be asked to remove them from the theatre entirely. Customer service was terrible. Did not receive the confirmation email until 1 hour after the show started. Those work just as well on a phone as they do on a piece of paper. The rating board places no special emphasis on any of these elements; all are considered and examined before a rating is given. Since you don't plan to see all 3, maybe go to a theater during a non busy time and ask them to scan your AMC barcode to pull up the reservation and ask how to cancel it. Basically, made one order over Fandango with A list, but during payment submission the website crashed. Child tickets are for ages 2-12 . Do it in the middle of the night. Click on the link you can find under a headline Refund/Exchange, Enter your email address and the confirmation number, Select why you want to continue (Refund or Exchange). Black Tickets are subject to surcharge for 3D, premium large screen format (e.g., IMAX, Dolby, AMC Prime), dine-in theatres, film festivals, and premium services; location services may also apply at select locations, including Disney and Universal properties operated by AMC.