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Wright Express (Wex) and Voyager are fleet-specific branded cards, meaning that they bear their own brand name. I have never gotten a paper receipt ever in the last 10 years. I am the bookkeeper for a company vexed be WEX. Please cancel my account. For maintenance under $100 - merchants can either electronically accept the WEX Fleet card or call in the transactions to 1 (866) WEX-4GSA (939-4472) to receive a MasterCard number. Where does it work? I made a payment on my due date of June 28, then paid off my full statement balance on July 6. I want to make a difference and make people feel like they belong here and WEXPats empowers me to do that by giving me a community of people who have the shared experience of immigrating to a new country for work and the passion to make the transition easier for others. I have no choice but to involve my attorney for CEASE and DESIST. But shortly after my first few payments, I noticed an increase in fees and charges unrelated to my actual gas purchases. Get to know COBRA regulations and how they impact you | WEX Inc. Finally, Wex and Voyager cards may require additional setup for merchants as they are not part of traditional card networks, and not all POS equipment manufacturers are attuned to them. Worse liar company. Ways to Save. The Problem is this Wex froze my credit card HSA account they want receipts. I use my premium refunds to pay for the next months premium. Now the meat of the matter what its going to cost? Gift & Loyalty Cards, ISO/Agent Program Instead, rates offered by popular fleet card companies such as Voyager and Wex start at about 3.25%. By accepting fleet cards, you open up your business to a swath of customers you would not otherwise have. In 4 simple steps, you can unlock great savings on your fuel costs: Register Register for an Esso Card here using your computer, phone or tablet. It is also a great way to encourage businesses to start spending again as many consider curtail spending. At the end of the day 3 months later WEX has not terminated the account and continue to pile on charges and send me statements.. WEX is completely incompetent or corrupt. Enroll to Use State Fleet Card for Fuel Purchases - California In addition to making it nearly impossible to avoid late fees if you pay by check, they switched website interfaces and created a new account for us and left a small amount on the old account. We called them about an invoice that looked wrong, because there was only one drivers purchases listed. Ben believes in empowering businesses by providing access to fair, competitive pricing, accurate information, and continued support. This is because of the major expense of replacing the technology at the pump, which often involves ripping the old pumps out of the concrete to replace them. As a small business owner, these unexpected shifts in expenses are a serious problem for me and I need this issue resolved. WEXVets provides mentorship, development, and camaraderie for veteran employees, empowering them to capitalize on their unique experiences. Hey y'all!!! I know its confusing .. eye roll .. WEX has frozen my account. It gets billed to the card. They have a long history of giving back, engaging with local. crazy third time its going on. Fleet Cards For Business FAQ | Questions About Gas Cards WEX Fuel Cards | Save Money With Fleet Cards & Business Gas Cards With a female CEO, an executive team with 30% female leadership, and global workforce that is nearly half female, women are a key part of WEXs business at all levels. They WILL NOT fix it and they will leave your trucks on the road without fuel cards. We are former TCheck Customer, used it mostly for paying lumper fees. Such stations as Amoco, Citgo, Conoco, Diamond, Kwik Shop, Phillips 66, Sunoco, Shell, Sinclair, Texaco, Shell and Casey's accept the WEX card. 95% of U.S. fuel stations accept WEX cards at the pump or inside the station. WORST COMPANY I HAVE EVER HAD THE MISFORTUNE TO DEAL WITH!!! Fill out this form! If youre not familiar with processing costs for business-to-business transactions, be sure to read our guide to B2B Transactions: Level 2 and Level 3 Enhanced Data before proceeding to this section. Drivers can call 1-866-329-3471 or the customer service number listed on the back of each WEX card. Use the secrets that credit card processors don't want you to know to drastically lower your credit card processing fees. Vehicle Fueling Information - Wright Express - Kansas I am constantly being told, WE ARE UNDER A NEW SYSTEM WHO CARES??? Description of Complaint: The delay has caused an increase in magnetic stripe skimmers at these unmanned payment terminals. This allows us to see the company through a different lens or perspective than we normally would. As part of a very successful multinational company with annual profit in the extremes of 88+M, The trick to choosing a card-acceptance-services provider is finding one familiar with the specialized nature of P-cardsone who can bring the best technology that allows sellers to input, capture and deliver Level 3 data with their transactions. These self serving morons could have left my employees stranded without working fuel cards. Universal Fleet Cards These are fleet cards offered in partnership with traditional card networks and can be used anywhere those card networks are accepted. We may earn revenue if you obtain services from a provider that we recommend. Im paying it off in a couple weeks and closing the account. RIDICULOUS!! He has also researched and published reviews about nearly every payment services provider and processor. Contact Support. WEX Fleet Card | Fleet Cards & Fuel Management - WEX Inc. Accepted Payment Types At Love's You can view the status of your claims and upload documentation easily with our benefits mobile app or through your online account. Any card assigned to this policy will be impacted by the change. However, you can get an idea of the costs, depending on which type of fleet card youre taking. How to Use a Wex Fuel Card: A step-by-step guide We have never had any association, account, conversation or any dealings with this company or their client Intrepid Potash until the money was taken via 2 ACH debits to my account. Although the EMV chip card protocol was mandated at regular cash registers back in October 2015, its not expected to hit gas pumps until October 1, 2020. Choose Cash Advance from the drop-down menu. Your WEX benefits debit card makes it easy to spend your funds on eligible expenses. Shady company Dont ever deal with them!!! I am so furious as the HSA that my company sold me on assured me that it was paperless and as long as I was using the account for medical, vision, dental or pharmacy co-payments it would be covered. We find that their service and management algorithms are needlessly obstructive. See Which Processors Offer No Monthly Fees And No Contracts. Rising fuel costs may cross a threshold that may lead to destruction in demand for fuel. Store Branded Cards Fleet card offering without a traditional card network. If used at an IIAS merchant, simply swipe your card and it will automatically approve anything thats an eligible expense. Simply add a few details about yourself and the application will be submitted in minutes. The interchange rates range from 1.85% + 10 cents per transaction to 2.95% + 10 cents per transaction, as seen in the screenshot below. Accepted at 95% of U.S. fuel stations Automatic accounting Detailed, custom reports Level 3 data may include odometer readings, vehicle or driver ID numbers, and more. You will be notified when new oil merchants begin accepting the WEX card. Your email address will not be published. I had this card for 30 years, had to cancel it out, was the worst thing exxon could have done selling out to a company like this. As a result, Wex highlights on its website that its cards are accepted at 95% of American gas stations. A benefit offered by universal fleet cards is discounts on purchasing fuel or services at its own branded gas stations to encourage consumers to use that specific brand. Been paying late fees for 8 months and just noticed. Choose Manage Policies from the drop-down menu, then Manage Policies from the fly-out menu. Our card works at a variety of merchants. Large vehicles (box trucks, ambulances) may also purchase oil and fluids, including required fuel additives. Follow these instructions to purchase fuel: Turn off the vehicle and remove the keys; note the odometer reading. No way to set up an auto pay. Fleet cards are an excellent payment method to help businesses reduce fuel expenditure. Enter a note in the Comment field, if desired. Click here to earn a reward. Then Class action suit! Set the Validation type, which determines how the prompt must be entered by the card user. An f2.8 aperture paired with a 20cm minimum focusing distance produces creative shots with smooth bokeh and gorgeous background blur. WEX Fleet Universal has opened Military veterans possess invaluable leadership skills and business acumen. Accepting P-cards for Payment: More Defined and More Refined I still cant get Wex to just distribute my HSA to my new employer. 2023 Host Merchant Services. The most common fleet cards are by Wright Express (Wex) and Voyager. Wex gas card approval NO PG! - YouTube To make things a little more confusing, there are multiple types of fleet cards: universal, store branded, and fleet branded. The card can be used at any gas station that accepts the card. In today's video, I am talking about the Wex Fleet card. Enter a brief description of the new policy, then click Create. Thats where Level 3 enhanced data comes in. I purchased $1300 in gas and pad WEX $2280 in total over the course of 8 months. Since thats the lowest rate of the purchasing card categories, thats the goal. Wexs per-transaction fees are not competitive with those charged by the cheapest merchant accounts, and its long-term contract is actually more restrictive than industry averages. I want to make a difference and make people feel like they belong here and WEXPats empowers me to do that by giving me a community of people who have the shared experience of immigrating to a new country for work and the passion to make the transition easier for others. Our convenient service card is accepted at over 95% of fuel stations in the U.S. Agree with our rating?Tell us about your experience with Wex Inc. in the comment section below. Ive had a FSA for many years and never have I ever experienced being denied a payment until our company switched over to WEX. WEX Fuel Cards | Ford Commercial Solutions Phillip Parker is an independent digital payment consultant specializing U.S. and Canadian point-of-sale, ecommerce, and mobile payment acceptance. Click Finish. EFS Fleet Card World-class tools for mid to large enterprise fleets; EFS Fleet Mastercard EFS control with Mastercard acceptance; EFS Mastercard Pay Card Simplify payments for your drivers; CrossRoads Freight Card Mixed fleet fueling at truck stops and gas stations; Compare Fleet Cards Choose the best card for your fleet; Fleet Digital Payments In the beginning, the gas card seemed to be beneficial for my business. As a company that prides itself on helping its clients operate better and more efficiently, we take these complaints seriously and do our. Unethical? WEX adds Visa to virtual payments offering - Emerald Coast Merchant In the Add Prompt screen, select the type of prompt you want, then click Next. There are two options when it comes to taking fleet cards you could choose to only accept Mastercard and Visa fleet cards and work with your processor to secure lower costs by providing all the required Level 3 enhanced data, or you can expand payment options to include Voyager and Wex acceptance. One transaction for $164 at Sheetz fuel, made payment, said they didnt receive it. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); As a small business, Im trying to figure out how can I accept WEX cards on the merchant machine. Other purchases on a fleet card can be limited as well, restricted by amount, the number of transactions, days of the week, or even time of day that the card can be used. These processors offer Quickbooks integration and have low rates. Wex successfully resolved 49 complaints, while the remaining 58 either were resolved to the dissatisfaction of the merchant or did not receive a final response from the merchant. Accepting Fleet Cards - How to Accept Wex, Voyager, and More WEX Fuel Card | Office of Administration - Missouri Choose Credit Management from the drop-down menu, then Available Credit from the fly-out menu. Reporting often shows purchases by driver or by vehicle in addition to showing the basics like total transactions, amounts, and more. Now since they took over there is not only a sudden $39.00 late fee every month but they had the audacity to charge me a late fee on a cancelled account that had no charges since I cut the cards months ago! Fleet cards are mainly used for gas purchases, but they offer additional benefits. Having issues making the most of your WEX experience? We have located multiple Wex Inc. customer service phone numbers: (833) 225-5939 Toll-Free Customer Support Youll need to contact your credit card processing company. This is why their CEO gets 9 million per year ! In addition to its traditional merchant services, Wex Inc. also advertises that it provides Level 2 and Level 3 processing for B2B and B2G transactions. WEX fleet cards are used by more than 11 million vehicles worldwide. Our account was put on hold for late payment (this I understand) but, to get it reinstated I have answered all their queries, jumped through all their hoops and then some Do you think they will reinstate it?? They never revealed that to us and what was noted was a 6.99% interest rate. Please please please read reviews and stay away of this company. Their final email to me was, yes it sucks but sorry. All this has to be illegal. While the term fleet cards is often used to refer to Wex and Voyager, Visa and Mastercard also offer fleet cards, as do specific brands. The card can be used to purchase any type of fuel, including gasoline and diesel. Where does it work? I know we can restrict cards to fuel only when pay at the pump, but can we restrict drivers from buying non-fuel items inside the store? Also, 45,000 US maintenance locations accept the card, and there's no annual or monthly fee. Tried to use the cards they sent and they had a block on every 2nd purchase even though they lied and said there wasnt. To edit a policy, select it in the Policy Number drop-down. Host Merchant Servicesis a registered Independent Sales Organization of Wells Fargo Bank, N.A., Concord, CA. When entering a fleet card in your My Wallet, add the prefix number for the first 6 digits of the card, then add the last 4 digits of the account number. Look up and select the card you want to change. Free Esso Card for Blue Light Card Members EFS/WEx decided to debit our account and send us a check. how to accept wex cards - weirdthings.com As for card acceptance, the WEX FlexCard is accepted at 95% of fuel stations nationwide. To create a new policy, click Policy Management in the top menu, then Create New Policy. Disreputable? (207) 773-8171 Corporate Office. WEX Fuel Card Accepting Locations | Nationwide Vehicle Coverage In 2020 Wex Inc. was the subject of a class-action lawsuit over the purchase of travel companies Optal and eNett International. Get the latest Health Trends & Insights news in your inbox. Scammers!!! Furthermore, processors may charge additional fees for fleet cards, making it even more important to choose your payment processor carefully. At WEX they act as stewards of their communities. Fleet cards with the Visa or Mastercard logo are charged similarly to other cards, following the card brands interchange tables. However, if your customers seek out Wex or Voyager-accepting businesses, the higher costs could be well worth it to help you secure additional business. That means finding a processor who is familiar with B2B transactions. Fleet Cards these are cards specifically for fleets regardless of gas station brand and are not part of traditional card networks. Still, businesses must have specific equipment set up for companies to accept them. WEX took nearly $4,000.00 from my business account. Supported Payment Gateways And Point Of Sale, Accepting Fleet Cards How to Accept Wex, Voyager, and More. Portland, ME USA 04101. The search results appear on the bottom of the screen. Ask us your questions here. Learn more about our monetization policies here. As he learned more about the innerworkings of the industry, rampant unethical practices, and lack of assistance available to businesses, he cut ties with his employer and started a blog where he could post accurate information about credit card processing. To manually process an international card, enter the card number, expiration date, CVV, and postal or ZIP code. Is the Voyager card capable of restricting non-fuel purchases made by a driver if drivers pay inside the store? On your side, as the business accepting a fleet card for services or products, the main difference to be aware of is that purchase options are limited. My total purchases was $1364.84 for fuel and $18.43 for other stuff (drinks, oil, whatever). Im sharing this experience in an effort to resolve this issue and get this company to rectify its negligence in responsibilities to their customers. They didnt send or email a notice that amounts were due. Choose Prompts in the top menu, then Update Prompts. Unfortunately, theres no single answer to that question, as the total costs will vary depending on a number of factors. We were then told that the 6.99% was the periodic rate rather than the APR. Wright Express, a leading provider of payment processing and information management services to the U.S. commercial and government vehicle fleet industry (NYSE: WXS), has expanded its accepting network to include The Pep Boys - Manny, Moe & Jack (NYSE: PBY), the nation's leading automotive aftermarket retail and service chain. Wex has made many acquisitions, including eNett, Optal, and benefitexpress. Specifically, you can use it anywhere with an Inventory Information Approval System (IIAS) or at merchants that meet the IRS 90 percent rule (where 90% of gross sales meet eligibility requirements). Before You Switch Processors, Find Out How Other Businesses Got Fee Refunds From Their Current Processor. Our payments platform technologies give you everything you need to run an advanced payments program in one place, including the expertise to make payments smarter, faster, and more profitable. Get clarity before you switch. The customer shouldnt have to suffer because of their inability to go onto a new system and still do their job. They state that the co-payments to my oncologist, uroloigst and optometirst appear to be fraudulent. Data collection offers businesses comprehensive analytics and usage statistics. NO, because they want me to jump through another 50000 hoops!!! The Prompts Information section appears. In addition, the company stated its working to tighten daily transaction and purchase limits, blocking sites with high levels of fraudulent activity, and actively working with law enforcement on prosecuting criminal activities. Since they took over billing for ExxonMobil I had to cancel my account with ExxonMobil because they like to charge unwarranted late fees every month. I have been trying to get my claim processed for a month now. Choose User Administration from the drop-down menu, then Manage Users from the fly-out menu. The statement was dated 1/6/23 and I received it on 1/17/23 with a $10 charge for mail (paper deliver). WEX partners with big and small companies across a spectrum of industries, including fleet, corporate payments, and benefits, providing payment processing and business solutions that grow businesses. A confirmation displays. 3 reasons we see people flipping to a fuel card: Apply Now Locations accepting WEX fleet fuel cards Pay for fuel and vehicle maintenance purchases with your WEX fleet card. Every vehicle you lease through GSA Fleet has a corresponding WEX card. Well help you adapt quickly to changing market demands, increase revenue, and improve profitability. As with most things in business, if you make it easier for customers, youll see more sales. Melissa Smith is the president and CEO of Wex Inc. We are currently able to locate more than 20 negative Wex Inc. complaints, none of which accuse the company of being a ripoff or a scam. Karma wins in the End Anyone recommend an attorney? Now they want to give us back $86. How do I qualify for Love's Express Credit? Fleet cards also allow businesses to control how drivers spend on fuel. With inflation at four-decade highs and consistently rising fuel costs, there is sufficient evidence that consumer sentiment may sour. (See Look up card.). WEX is the worst! If used elsewhere, you may need to upload supporting documentation (depending on your benefits plan). The people behind the payments. A fleet fuel card is a card used to purchase fuel from a gas station. As you can see in the Visa screenshot above, the category Commercial Level III lists a rate of 1.85% + 10 cents per transaction. The 8 Best Fuel Cards For Truckers In 2023 - Merchant Maverick Massachusetts Ridiculous I would like them to unfreeze my card till the end of the month when my insurance expires with the company and be able to use the benefits they are taking from my paycheck every week. However, Visa and Mastercard offer their own fleet. But within the category of purchasing cards are several different possible rates. I had an Exxon/Mobil credit card for 30 years with no late payments, WEX takes over and for 3 months in a row, late fees and interest for $49.69 and interest of$8.86. In the podcast below, Phillip explains how credit card processing and credit card fraud affects business owners. To find locations that accept the WEX Card, you can now download the WEX Mobile App, available from the Apple and Google Play stores. Fleet card transactions will also need to include the data from Level 2, such as fuel grade, cost per gallon, sales tax, and other details. Merchant rates agreement is a 60-month contract with automatic renewal for 24-month terms unless canceled six months before the initial termination date. Choose the desired product in the Add Limit window, and click Next. Specifically, you can use it anywhere with an Inventory Information Approval System (IIAS) or at merchants that meet the IRS 90 percent rule (where 90% of gross sales meet eligibility requirements). I have no issues getting prescriptions. Bonsai Point of Sale They can limit the type of fuel purchased, i.e., only diesel. Some processors have no monthly, no annual fees, no contract, and cheap rates. Do NOT use this company if you can avoid it. WEX is comprised of three primary businesses, serving the needs of Fleets, Corporate Payments, and Health. This also may need a specific point of sale terminal to collect the pertinent data and process fleet card payments. Youll need to contact your credit card processor. Murphy USA - Payments CardPaymentOptions.com, Inc. All Rights Reserved. WexBocaLink.setUrl("locations-flyout", "WEXFleetUniversal", "cc1"); Save money and manage fleet operations with our modern business mobility solutions, including a broad array of fuel cards for any size fleet. Big business pay attention and give your money to a better company. Referral Partner Permissions. Keep the following in mind when processing international cards: To switch between numbers and letters on your device: iOS: Tap ABC or 123 at the lower left of the screen While Mastercards public interchange table makes no mention of fleet cards, tables that arent publicly available and our own experience with the charges both show that Mastercard prices fleet cards according to commercial card rates as well.