Why the prices keep growing so fast? What's the difference?? Now me & my family will no longer be shopping here. It seemed fine and there were other people trying to use he outlet so I bought it and brought it home. I bought a DVD player for my daughter's room, paid $10 and it didn't even work, that's just not right, all I have to say is goodwill sells what people "donate" they dont don't even check if it works, then have a no return policy, just a bunch of rip offs!!! I suggest you remove all of the plastic wrap they put around thier items to cover the damage. I went to store right away and request a refund. They should put notice of their refund policy on the door or by the check out register. Purchased some kids UGG boots and the were ruined inside. We do not offer cash refunds. I purchased a stereo surround sound system at the transit road store in Depew NY for 65.00 that didn't work at all. IRS inquiries are always directed to the taxpayer not to the recipient of the donation. 20 might not be a lot to some people but for me with a family of 4 during these times every bit counts. Goodwill prices are standardized and based on the Fair Market Value sheet which provides the price at which our stores are able to sell donated items. Is this store the only one that all sales are final I've shopped your stores all the way up to Kansas and had never been told that. Provides a Job Coach to work side-by-side with individuals teaching job skills and appropriate work behaviors. I witnessed them giving a cash refund to a customer without a receipt. That is why anyone who works or volunteers in a particular Goodwill store is not permitted to shop there for themselves or others.. are hereby superseded. Goodwill accepts clothing (which is the most popular item from donors), household items, electronics, and retail inventory.. +++ Please have some games about top spender winner weekly and monthly. Goodwill really should put a sign saying when it's doing sales and no returns. LA Canada and Lambert street. I also noticed that your prices are beyond ridiculous but even more or the same as new. No large appliances such as refrigerators, freezers, stoves/oven, washers/dryers, air conditioners, dehumidifiers, furnaces, microwaves, trash compactors, water heaters, large console stereos, freon-based appliances, etc that are not in working condition, No personal care items such as shampoo, conditioner, nail polish remover, shaving cream, hairsprays, shavers, curling irons, No mattresses/box springs, including waterbed mattresses and waterbed frames, No plumbing fixtures or building materials. I bought at Goodwill because I was never able to buy at regular stores for full purchase prices. Cost was $30. I won't be shopping there as much anymore.F. I can understand having a time limit on returns maybe even the Assesors policy but if it's not tested and you're just throwing something out there and you're not sure if it works or not well don't sell it don't claim it to be something that it's night policies change from store to store they don't have a universal return policy even if it's stated on their website I can prove it quit taking advantage of your customers and hire people that are intelligent enough to know when somethings fixed broken new used or even trash. 4123-17-58 of the Ohio Administrative Code Employers Subject to Federal (DOT/FMCSA) Testing Requirements . Many Electronic merchandise did not get test before putting on the shelves. I tried to return them the next day, and was told by two people, in a snotty manner, that was not their policy and I could only have a store credit. Copyright 2012 - 2023, ReturnsAndRefunds.com. The old saying one man's trash is another man's treasure is true but if I pick up trash out of the dumpster or it's given to me by someone who doesn't want it well I've never made $1 million off of it let's put it like that in fact I've never resold any of it. The new store on Shelbyville is "new" and clean. Add to that the fact that a local store told me that because they are a "private company," they don't have to comply with the ADA regarding disability accommodations. No cribs, car seats, walkers or other products that do not meet the current safety standards of the US Consumer Products Safety Commission, including recalled items. Fulfilled By Merchant (FBM) There is a concession refund cap for FBM orders, where the Amazon seller processes and ships the items to the customer. The Goodwill Return Policy mentions that you do need your receipt and it is within a 7 day period - and you only get STORE CREDIT - but do not go by what it says on the receipt. In how many days can we return the product? I bought a $9.99 pillow for my dad and didn't notice it was ripped until I was at home. Money down the drain because staff obviously doesn't check, and they throw a fit if you try to take anything out of a box to examine it in store. Very very sad to have been treated with the utmost disrespectful employees I've ever came across. All rights reserved. I can understand that the dressing rooms are closed right now. That's a form of theft and not good for public image at all. I totally understand that "sold as is " is the rule by which all sales are conducted at Goodwill. I bought new items from a nearby goodwill store. I will do no more business with these fasacest pigs! If I purchase a clothing item via Goodwill Online, may I return it to a local store for a refund? I attempted to use it today (January 18th) and was told that I was beyond the 14 day exchange/return date. Just sickening! I have been donating and shopping at Goodwill for a long time now and always understood their return policy to bed 10 days with receipt and tickets attached. Research charity donations & see where Goodwills profit goes. I ship there ALL the time. you know for people who get it for free I don't quite understand this. none of there items say tested and so fourth. NO Returns. This program helps you get a low-interest reliable, used vehicle. Sometimes our shoppers have questions about our policies and procedures and other aspects of our operations. I want to return the bears and just have my money put background in my debit card,NOT STORE CREDITWhat l am I gonna do with 40.00 worth of damned BEARS!! You must return your item within 30 days after purchase, According to the new Goodwill return policy. Most follow the policy stated on this page, but not so with the Sacramento stores. Only allowing returns on clothes is unacceptable. Resellers would price match stuff now They have smart phones to help do that quicker! The following items ARE eligible to exchange for store credit: Clothing Shoes The non-clothing items are sold at a bi-weekly public auction held at 10633 Glendale Road (not 10600 Springfield Pike) each Tuesday and Friday at 8 am. And he said there is an announcement on the stores intercom which there isn't. No place should sell items that are broken. I can keep the item and its sales slip in my car. Having a receipt and having tags on them still you are double dipping the consumer. Goodwill is trying to imitate Savers by having these "color code" sales and then they screw you by stating you can't return them. Damage and loss prevention and handling the merchandise. Kept receipt, called two days later, was told no refund, no store credit. All merchandise is tagged with a color coded tag - which is discounted every 5 weeks. Return Policy We offer a store credit on certain items if the items are returned within 30 days of purchase and accompanied by the original receipt. It's hard to say "no thank you" to a donation when those donations help to fund Goodwill programs. 10600 Springfield Pike Even they were tested the power on, it does not mean they work. The woman who double-charged me stood at her register mean mugging me! Goodwill policies are not acceptable if you use a debit or credit card on your purchases. I also purchased woman's slack dress pants, when I went to try on at home they had vaginal discharge in them. High prices, crappy customer service. I was buying cloths for my adult children as well. I love thrift shopping. I found one, but was too high for me to see clearly and was attached so could not be taken down. And that if I wanted to return my items I had to shop and exchange them for equal items! I do not want to claim that I am the top spender, but I went shopping almost everyday and always bought too much. When I got them home and removed all the plastic they were wrapped in 9 out of 18 of them were cracked or chipped. Can I exchange my men suit I bought and never wear 1day, I bought 3 pairs of shoes. To get any benefit from itemizing, your deductible personal expenses have to be greater than your standard deduction amount. The one thing GOODWILL does NOT LIKE is NEGATIVE PUBLICITY we made them NOW LETS BREAK THEM john, I can't stand being asked to round up on my purchase. All stores in Summit, Portage, Medina, Ashland and Richland counties remained closed on Wednesday. I will no longer purchase from good will until they change it back, Purchased a 50inch tv from goodwill and hooked it up when I got home and 2weeks later I kept smelling something burnt and couldn't find it out till I got close to the tv and it was having a burned smell coming from the back I unplugged it just think had we kept using the tv it could have started a fire that's sad that they will sell items like this and it could have been worst I'm filing a complaint with the state attorney general this is unacceptable. In December 2017, the United States Congress passed a new tax bill into law. Due to her mental state,I don't think she realized anything to begin with.. I bought a Wii for 35 dollars and get home to find out it is broken and doesn't read disk. We have a hospice that sells and takes donations - they will be my #1 go to for donations and purchases. Us people who live paycheck to paycheck and are still struggling to pay rent buy an outfit for an interview (which turns out it didn't fit nor did it look good) and needed to return it and can only get in-store credit instead of cash back when you have no other black slacks in my size or even any other professional looking pants at that! Believe me someone has to hear us. I am done supporting Goodwill. When I got back to home and checked was broken. I personally shop for others when their not even there! Where is the logic in any of that?? According to the Goodwill refund policy, you will get complete a refund for a return in the form of a gift card. I Spend Over $5,000 A Month Re-selling For A Local Consignment Shop, And I Purchase Bulk, I Dont Have The Time To Go Theough Hundreds Of Items When Purchasing And Inevitably I Always Miss A Stain, Rip, Tear Or Malfunction. I used to be a regular customer but not anymore. like, A PHOTO-FRAME!!!!!!!!! I recently bought quite a few things from goodwill and once I got home I noticed one jacket is quite literally falling apart at the seams and I paid 20 for it. Across Goodwill, we are practicing the following to keep our community healthy, and encourage you to do the same. every year I spend at Christmas time I go in at least 2-3 times a month and I spend 300 bucks for I will just very upset with the way the manager handled this because I've only return things twice to the goodwill this was my 2nd return ever in The Dalles Oregon and I just felt like this was inappropriate in every way. Go Goodwill for being a freaking disgrace. I don't know how you price things, if you don't even know if it works. My friend was looking for a used board game and I told her if she wanted to waste her money make sure to sit there and un -tape all their games in boxes to check that everything was there and that everything worked cause she can't return it. Something is very wrong with this charity. With that amount of damage to a garment it shouldn't not have been on a hanger let alone $20. I waited 3-5 business days for it and none. What happened to the return for electronics? Dressing rooms still closed. Asked the Manager to test, she said no need because all items are tested before. Just One day after purchase and was told. completely agree with customers replies regarding managers and workers been rood to customers. I once was one of Goodwill's most loyal customers; however, after the return policy was changed, I stopped shopping there. When I tried to explain I only wanted an in-store credit she cut me off and said no returns that I had to talk to the manager I went to go find said manager and I could not find them anywhere. Unpriced items will be reprocessed at an undisclosed time. It's all about making money for CEO and upper management and not to help the struggling people it portrays. The return should be made within the boundaries of the Goodwill return policy. You expect people to purchase clothes in a store (as opposed to on the Internet ) and not be allowed to determine whether the piece of clothing fits and how it looks in a mirror? In 2019, Goodwill served more than 25 million individuals worldwide and helped more than 230,000 people train for careers in industries such as banking, IT and health care, to name a few, and get the supportive services they needed to be successful, such as English language . Being unable to exchange anything is too risky and no longer a good deal if something is wrong. Need to train your managers and workers to be more pleasant and not so hateful. Then I had to give my ID to get my money back. I will find someone else to wear them. Does Publix Take EBT? If you are not sure we are happy to help. So they have a thing up there that says all sales are final but not one that say if it don't have a tag on it they can't sales it. I purchased a rather large item yesterday. I Will Also Not Be Shopping At Any Goodwill Due To Their Selfish Money Hungry Ways. How did they know? Example: purchased two collectable figures a day ago only to find on line that they WAY WAY WAY over priced the figures. They completely took the dressing rooms out, then offer no refunds, no store credits..just find an item or items the same day you return the item to the store. If He/She is mad the prices are marked up. I guess I will donate to The Salvation Army. Prior to purchase I asked if there was any thing wrong with it and was told it worked and was complete. Not even Store Credit??? Even so, I've never had to do this, because near the time limit, I have been lucky and found something I liked :-), Goodwill return policy has got to go it has got to stop. Some locations say that it is 14 day exchange policy due to fitting rooms being closed but if you go for a exchange past 7 days, then the worker will play dumb about it and say it is 7 days only. This is criminal. I checked online for Goodwill's return policy and was happy to see it included in store credit! I returned to the store at the agreed time and was told that they do not issue returns for electronics that power on. I have always "rounded up" but don't think I'll be doing that anymore. You now give a gift card. My wife and I buy for out grand daughter with the confidence that if it did not fit we could bring the items back for refund or exchange. I will never donate another sock, shirt or skirt to them ever again. They claim they are not able to pull up my vip information to add the credit, so guess I lost $60 right away. 553 Fairview Ave. N St. Paul, MN 55104 651-379-5800. I can buy new across the street at Freddy's and be able to try it on and be able to return. Goodwill today was going to buy a $20.00 fish tank aquarium. The amount they take from your account is tied to the order-id. Their return policy is non-existent, it's a exchange policy instead. At Least Continue To Let Customers Exchange Something, You're Not Losing Anything But Another Customer Due To This Policy Change. I won't donate any longer cus your non profit excuse is crap. Recently, prices (here in Warrenton/Astoria Oregon) have been going up at Goodwill, and I am changing my method of selecting items. Tax professionals advise donors to determine the value of their items. Was told we could return items in 14 days but NO ONE told us it would o ly be store credit. Before that time is up, if I don't find something I'd really love to buy, I can just buy Something (something I know is returnable)! It doesnt take long to simply test the items you're selling to ensure that they are at least functional. It always kind of irked me about the double taxing, & the false advertising (items in the wrong box or items broken inside boxes that you can't open till you buy it). This category only goodwill return policy ohio, ohio high school sports, fog developing later with your browser or electronic items and recruits at wsaz. Learn about Goodwill of North Georgia's mission of to enhance people's dignity and quality of life by strengthening communities and providing opportunites. They have a great return policy there, 14 days with tags attached and receipt. They were for some family members. How could you guys sell broken items saying it was tested and will refund your money back if it is not working. I walk in the watt ave location where my roommates and I spend a good deal of $ in there . Monetary Gifts; More Ways to Give; Time; Corporate Partnerships; Goods; Vehicles; Calculate Impact; Education & Job Training. Sometimes these are individuals who face specific challenges, such as language barriers, or physical or cognitive disabilities. Why do we have to pay taxes twice on used items? Lets hope my new work pants fit since the dressing rooms arent opened either. After all. Guess what. I buy AND DONATE at the Goodwill. How can I walk with 5x7 that is full of dust to different locations just to see if GOODWILL HAVE ANYTHING FOR $60. With this one sided, customer unfriendly return policy, I will no longer gamble a high-end purchase ever again, and will most likely not purchase much from goodwill in the future.